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Front Office Manager Jobs
Company | Silver Hotel Group |
Address | Vaughan, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-08-05 |
Posted at | 9 months ago |
We are currently hiring a Front Office Manager to join our dynamic team. The Front Office Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market.
- Culture of Recognition Program
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- RRSP Matching Program
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Hotel Stay Discounts
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- Team Member Referral Program
- Team Building Events
- Annual Wellness Credit
- Education Reimbursement for you (and your children!)
- Leadership Development
- Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival;
- Prepare, monitor and maintain front office reports as required;
- Promote teamwork and quality service through daily communication and coordination with other departments;
- Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;
- Maintain all policies and internal controls related to the front office operations to ensure the security of monies, credit and financial transactions, and guest security;
- Perform other duties as assigned.
- Assist in the preparation of the annual business plans, budgets, and marketing plans;
- Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;
- Maximize total hotel revenues including but not limited to occupancy and increase RevPar on a daily basis;
- Organize and maintain front office records and equipment in accordance with hotel policy and control the inventory of front office supplies/forms;
- Assist with recruitment, training, supervision, and discipline of Front Desk/Guest Services team members;
- Schedule the staff within budgeted guidelines and provide the best coverage for service demands;
- Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
- Effective communication skills, verbal and written;
- Revenue Management skills and past involvement in the revenue management process an asset;
- Organized, results-orientated, proven time management skills and ability to work under pressure;
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