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Front Office Supervisor | Aloft Vaughan Mills
Company | Silver Hotel Group |
Address | Vaughan, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-13 |
Posted at | 8 months ago |
Front Office Supervisor
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Education Reimbursement for you (and your children!)
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- Hotel Stay Discounts
- Team Member Referral Program
- RRSP Matching Program
- Team Building Events
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- Annual Wellness Credit
- Culture of Recognition Program
- Leadership Development
- Acts as a role model in the service vision and standards of the Front Office Team;
- Performs other duties as assigned including assisting team members with their roles during peak periods.
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
- Ensures a smooth operation of the Front Office in the absence of the Front Office Manager;
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
- Resolves guest problems quickly, efficiently, and courteously;
- Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
- Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
- Verifies that accurate room status information is maintained and properly communicated;
- Demonstrated ability to interact in a team environment with several divisions/departments
- Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
- Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
- Excellent written and verbal communication skills are essential;
- Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
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