Food & Beverage Coordinator Jobs

Company Description

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team/division.. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

Why work for Fairmont Pacific Rim?

• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Employee benefit card offering discounted rates in Accor worldwide
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Travel reimbursement program for a TransLink monthly pass
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary meal through our Colleague Dining Program
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• A Food & Beverage division that promotes growth, cross-training and career development opportunities

Reservationist Responsibilities;

• Responsible for booking all small group reservations for all Fairmont Pacific Rim restaurants.
• Ensure the departmental payroll is accurately and efficiently recorded
• Continuously work with client on all details for each booking.
• Create and maintain client and guest accounts in Open Table and Opera Sales and Catering.
• Maintain active daily telephone and email activity with potential customers
• Follow up on all leads and inquiries for small group reservations both by telephone and through written correspondence within 1 hour
• Assist the leaders with recruitment and departure items
• Managing the flow of reservations in all areas on a daily basis, ensuring we maximize productivity, guest satisfaction, and increase restaurant volume.
• Manage ticket sales and reservations for special event dinners
• Responsible for receiving credit authorizations
• Suggest procedural enhancements to the F&B Reservation process to further elevate guest experiences
• Handle requests for specialty orders such as cake orders or g caters
• Follow up with each guest post-event to acquire feedback, and implement continuous improvement
• Attend all F&B, and BEO meetings and operational meetings required.
• Create BEO, OEO’s for each booking when required, and copy and distribute those needed.
• Maintain and update official event Calendar
• Create and maintain client folders for each booking.
• Ensure guest inquiries are handled professionally, efficiently and effectively including any that come through email or call back ticket format

Administrative Responsibilities;

• Creating power point presentations for departmental meetings, scheduling departmental meetings, writing and posting meeting minutes and maintaining the office filing system.
• Work in conjunction with the Food & Beverage Director on promotions, menus, and special events.
• Assist the leaders with recruitment and departure items.
• Responsible for managing E-Mails, Tasks, and Calendars for Director of Food & Beverage and other managers within F&B department.
• Assist with the development and organization of Food & Beverage strategic plans, documentation and compliance.
• Assist with inputting accurate and specific maintenance requests while tracking progress.
• Organize and implement administrative systems & procedures, and perform necessary support duties
• Follow up on guest concerns and share all guest comments with the leaders.
• Attend the daily Food & Beverage Managers Briefings and other meetings as required.
• Ensure the departmental payroll is accurately and efficiently recorded using our DayForce system.
• Prepare and maintain your department’s records
• Working in the Food & beverage outlets/venues, assisting with guests and other duties when required.
• Serve as a principal source of information for the Food and Beverage team
• Participate in weekly walkthroughs of Food & Beverage and public areas to ensure all are documented and followed up to ensure completion of any pending item.

Qualifications

Your experience and skills include:

• Ability to handle complex and confidential information with discretion
• Problem solving & decision making skills; analytical and highly detail oriented.
• Minimum of 1 year experience in Food & Beverage, hotel dining room, or high volume restaurant.
• Strong business writing and communication is essential.
• Excellent interpersonal & communication skills; service oriented and a team player.
• Ability to prioritize work in an environment with multiple interests
• Previous experience in an administrative sales role is a bonus.
• Proven successful financial performance of restaurant under their operation.
• Strong computer skills (Outlook, Word, Excel and MS Office software required, Opera Sales & Catering, Open Table and In Design an asset)
• Competency using a variety of computer softwares
• Excellent interpersonal and communication skills
• Flexible schedule to assist Food & Beverage in all areas as & when required.
• Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.

Additional Information

• Your team and working environment:
• Be a part of Forbes Five Star and AAA 5 Diamond hotel

Be a member of a diverse and supportive Food & Beverage Leadership team.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS