Food And Beverage Service Manager

Description

Position at Chances

Job Type: Full-Time

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you, a Restaurant Service Manager, who can match our standards.

You know how to throw a good party and make everyone feel special and welcome. In this key role, you will assist in overseeing operations while providing management support in the dining room.

We Provide

• Development and training opportunities
• Full benefits package for full-time employees
• Retirement savings plan
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Exciting, supportive and fun work environment

Key Responsibilities

• Ensures profitability of operations by achieving financial and performance goals.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Manages team efficiencies as it pertains to the operation's needs.
• Enforces Serving It Right and company policies on guest's consumption of alcohol.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Supervises the shift operation, including all employee and guest related functions.

What You Bring

• Goal driven and organized.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
• Experience with Point of Sale system.
• Wine knowledge or experience as a Wine Steward an asset.
• World Host/Super Host certificate or similar customer service programs is an asset.
• Excellent problem-solving skills.
• Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• WHMIS training preferred.
• Excellent communication skills, both speaking and written.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.