First Nations/Metis/Inuit - Director, Strategic Initiatives, Customer Office [Scotiabank]

Requisition ID: 181366
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Posted pursuant to Scotiabank's Special Program under the Employment Equity Act and Canadian Human Rights Act.
Please Use The Definition Below To Make Sure You're Eligible And Open To Self-identifying As Indigenous Person
While you must be an Indigenous person in order to submit your resume, participation is completely voluntary.
Indigenous Peoples include First Nation, Métis and Inuit People. Only Indigenous Peoples who come from Canada should identify themselves as belonging to this designated group.
What your role will be…
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact.
What You'll Be Doing…

• Uncover invaluable data-driven intelligence by calculating customer churn ratios and creating predictive models to identify attrition risks
• Lead strategic projects of utmost importance, leveraging advanced data analytics and collaborating with diverse stakeholders to tackle critical business challenges head-on
• Ignite passion for excellence and be a motivating leader
• Spearhead customer retention initiatives, revolutionizing our approach to minimize churn and elevate customer satisfaction
• Craft a compelling vision and roadmap for the Strategic Initiatives Team, focusing on reducing churn, driving exceptional customer experiences, and fueling growth through gross renewals and net retention improvements
• Partner closely with our VP of Customer Office to execute our dynamic short- and medium-term customer strategy, propelling profitability, fostering lasting customer relationships, and delivering extraordinary customer experiences
• Utilize cutting-edge analytics to uncover deep customer insights, driving the development of highly targeted retention programs aligned with our customer-centric vision

What You Need To Succeed…

• Proficient in data management, wielding the power of Python, R, and SQL
• Unwavering customer-centric mindset, with the ability to prioritize initiatives based on their potential to drive business value and create unforgettable customer experiences
• Strong interpersonal and communication skills, empowering you to inspire and influence stakeholders
• 7 - 10 years of management experience in the financial services sector in leadership
• Bachelor's degree in Data Analytics, Marketing, Engineering, Business, or a related field.
• A trailblazer in driving strategic projects, navigating complexity, and rallying diverse stakeholders toward a common vision

Working Conditions...

• Expect approximately 10-25% office-based presence for planned activities defined by the Bank
• Embrace the flexibility of a work-from-home arrangement, allowing you to thrive in a remote work environment while collaborating virtually with your talented colleagues

What We're Offering…

• An organization committed to making a difference in our communities
• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• $10,000 annually dedicated to your well being
• You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• You'll receive clear, transparent criteria to progress in your career
• Traditional Indigenous Practices Leave
• Indigenous Employee Mentoring Program
• A competitive compensation and benefits package which include:

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Fort McMurray || Canada : Alberta : Red Deer || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.