Director Service Quality And Strategic Initiatives Jobs

Support the ongoing execution of change management activities for the HR portfolio

Expert in Office365 and project management tools (e.g., MS Project, SmartSheet)

Experience with HR workstreams in mergers and acquisitions

Knowledge of current market practices and trends in HR operating models and technology

Collaborate with HR leaders to define HR priorities and projects

Leads project delivery for multiple HR initiatives, commitments and priorities

Exceptional intellectual horsepower, including strong critical thinking skills and analytical abilities

10+ years of professional experience demonstrating both strategic and operational success.

An entrepreneurial spirit and a proven track record of experience in banking, consulting, and fintech

Experience developing and managing relationships at the executive and senior levels

Superior written and verbal communications skills.

Oversee strategic business initiatives from development through successful execution in partnership with senior leadership

Management Employees Pension Plan (MEPP) – https://www.mepp.ca

Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx

Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca

This is a 36-month temporary opportunity.

Develop, implement and evaluate new initiatives and programs geared towards improving Indigenous students’ educational experience;

A Master’s Degree in Education, Leadership, Indigenous Studies or a related field or equivalent as determined by the hiring manager.

Significant experiences with Indigenous cultures, communities and organizations and experience working with Indigenous communities, Elders and Knowledge Keepers.

Enhancing academic programming for Indigenous learners and Indigenous knowledge transmission for non-Indigenous people;

Facilitating the embedding of Indigenous Knowledge and values throughout the College.

Support the work to increase pathways to education for all Indigenous learners. (i.e., Pathways to Indigenous Empowerment);

7 - 10 years of management experience in the financial services sector in leadership

Proficient in data management, wielding the power of Python, R, and SQL

Strong interpersonal and communication skills, empowering you to inspire and influence stakeholders

A competitive compensation and benefits package which include:

Spearhead customer retention initiatives, revolutionizing our approach to minimize churn and elevate customer satisfaction

Utilize cutting-edge analytics to uncover deep customer insights, driving the development of highly targeted retention programs aligned with our customer-centric vision

Demonstrated knowledge of and skills in risk assessment and risk management in relation to sectors regulated by FSRA.

Skilled in leading stakeholder management and consultations with senior executives and board of directors of the regulated sectors.

Oversees and fosters a division-wide supervisory perspectives by promoting the development of supervisory skills, experiences, and practices.

Expertise engaging board of directors and senior management of financial institutions, particularly in challenging situations.

Skilled in leading sector consultations, education and training using principle-based and risk-based approaches to service delivery and issues resolution.

Competitive benefits plan, including a Defined Benefit pension plan

-Leadership and team management skills with the ability to motivate and inspire others towards achieving shared goals

-5+ years’ experience in a leadership role, ideally in a remote work environment

-A proven track record of successfully implementing change management strategies in complex and dynamic environments

-Experience with transformational change and the ability to successfully define, communicate, and implement change initiatives

-Strong strategic thinking and problem-solving abilities with a track record of translating ideas into actionable plans

-Demonstrated ability to manage multiple projects simultaneously and work effectively in a fast-paced environment

Coordinates all administrative logistics for meetings, events, education sessions, workshops, video conferences, and teleconferences including appropriate space, equipment, and materials.

Assists with maintaining the program/department web page.

Provides input to new policies, processes, and for the development of strategies.

Performs other related duties as assigned.

Experience with Project Management tools (Planview, Leankit, MS Project, MS Visio)

CAPM or relevant Project Management certification

Knowledge and experience with various collaborative workflow tools (Confluence, Jira)

Manage the implementation of multiple concurrent projects and initiatives of varying complexity in a time efficient, cost and risk mitigating manner.

Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables.

Excellent communication and interpersonal skills

Knowledge of financial structures and management required.

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Experience working with Indigenous people/organizations and in post-secondary education.

Extensive knowledge of educational systems and circumstances affecting Indigenous people within them.

Uses active listening skills when working with internal and external stakeholders. Leads by enacting the ISP governing principles;

Hires, evaluates, terminates, manages, motivates, and coordinates staff;

Knowledge of strategic planning, business improvement techniques, change management, and business intelligence, usually accompanied by Project Management Professional (PMP) certification.

Apply your Knowledge, Skills & Abilities:

You will supervise a Manager of Asset Management and a Manager of Communications & Community Engagement and indirectly supervise additional staff.

You will represent the Department as a member of the emergency management team.

You will provide professional advice to senior management, other divisions, CAO, Regional Chair, and Council.

Knowledge of the Department’s mandate and strategic direction to lead cross-functional initiatives.

Minimum 5+ years of experience. Experience in financial services, consulting, or corporate strategy strongly preferred

Robust experience in strategy generation, analysis, and primary research

Extensive experience developing and conducting presentations to senior-level audiences

Experience with program and project design as well as the end to end transformation life-cycle of a financial services institution

Experience working with stakeholders across an organization to find consensus strongly preferred

Lead & facilitate discussions seeking alignment of key stakeholders across ATB on ATB's strategic positioning

Minimum 5+ years of experience. Experience in financial services, consulting, or corporate strategy strongly preferred

Robust experience in strategy generation, analysis, and primary research

Extensive experience developing and conducting presentations to senior-level audiences

Experience with program and project design as well as the end to end transformation life-cycle of a financial services institution

Experience working with stakeholders across an organization to find consensus strongly preferred

Lead & facilitate discussions seeking alignment of key stakeholders across ATB on ATB's strategic positioning

Project/Program Leadership: Strong leadership and team management skills with an ability to monitor/track performance of projects and programs for enterprise success.

Industry Experience: In-depth knowledge of the insurance sector and industry trends.

Education: University or Post-Graduate Degree in finance, economics, business, or a related field.

Strategic Leadership in Operations Management:

Quality Standards: Experience developing quality standards programs in an operational context.

Promoting and driving innovation and continuous improvement throughout the department and across FSRA related to department programs, services, and initiatives.