Financial Aid Officer Jobs

Description
Position Job Title: Financial Aid Officer
Location: On-site-Vancouver, BC
Reports To: Associate Director, Financial Aid & Associate Director, Student Services
Starting Salary: $45,000
About Canadian College Of Technology And Business
At the Canadian College of Technology and Business (CCTB), student success is our goal. Through our range of IT and business-focused programs, we provide our students with the highest quality training, preparing them for a rewarding career in an increasingly digitalized world.
CCTB is a member of Global University Systems (GUS). GUS is a United Kingdom-based international education group with institutions in the UK, Singapore, Germany and Canada, and a student body of over 95,000 students.
Primary Purpose
Job Role
The Financial Aid Officer provides a wide variety of financial and administrative support to the Office of the Registrar. The ideal candidate has excellent analytical skills and is highly organized, detail-orientated, and proficient in using MS Office. The successful candidate will offer guidance and information regarding payment options, process and allocate payments, and assist students with financial aid applications.
This position requires excellent interpersonal skills, detailed knowledge of our programs, and a dedication to helping students succeed. As this is a front-line student affairs position, the incumbent will be required to report on-campus full-time.
Key Responsibilities
Student Finance Administration

• Maintain an Excel spreadsheet of all deposits and credit card payments to be transferred;
• Assist with summarizing payments to be transferred out of Trust account after intake;
• Prepare reports and records daily;
• Notify recruitment advisors of missing agency payments and follow up accordingly;
• Allocate payments for student transactions on student information database;
• Fill out payment tracker for daily POS transactions;
• Maintain records of payments made, upcoming payments, and any changes to installment plans from contract amendments for all current students;
• Allocate payments via cheque, cash, bank transfer and card on database and issue/share receipts;
• Process financial transactions for students including but not limited to tuition payments, health insurance fees, exam fees, module re-take fees;
• Ensure all student payment plans are up-to-date on the system and collect money from students for tuition fees;
• Allocate refunds, credit notes, and agent commission on the company's database;
• Notify students of overdue payments and following up accordingly;

Financial Aid and Student Support

• Providing initial financial aid counselling as required by StudentAid BC regulations;
• Providing support in applying for student loans and other forms of financial aid;
• Assisting students in understanding the rules and regulations for StudentAid BC;
• Maintaining a separate StudentAid BC repository for actively enrolled students

Operational Support Duties:

• Maintaining the general filing system and filing correspondence where appropriate; and
• Other Student Finance tasks as required by the Associate Director, Student Services/Registrar
• Performing administrative duties under the management team upon request;
• Updating student profiles in student information system and other data entry tasks;

Position Requirements
Education and Experience:

• Experience working in an intercultural environment is required;
• Experience with client relations management software and marketing/communications software is recommended;
• Intermediate computer skills – experience in Microsoft Office applications, Outlook e-mail, Canva, Adobe Creative Cloud is recommended;
• One to two years’ experience in international contexts is recommended;
• A post-secondary diploma in a finance or accounting background is required;
• Experience with cross-functional and cross-departmental projects is required
• Minimum of 1 year of bookkeeping;
• Minimum of 1 year of front-line customer service experience required, preferably in a College environment;

Knowledge and Skills:

• Strong communication skills in all forms including written and oral;
• Self-motivated, proactive, and able to work independently and under supervision
• Intercultural competence or successful experience in intercultural settings is required;
• Must be able to work in a fast-paced environment with many deadlines;
• Willingness to learn and receive constructive criticism is vital to succeed in this role;
• Astute attention to detail is required to succeed in this role;

Additional Information:

• Vacation black-out dates include Orientation and Registration weeks (2 weeks during Winter, Spring, and Fall intakes), Convocation Day, and other related major student activities.
• This position is required to report onsite and is not eligible for work-from-home accommodations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, provincial, or local protected class.