Fairmont Gold Supervisor (Temporary)

Company Description

Why work for Fairmont Waterfront?

• Deeply committed to sustainability and community
• Full rate of pay - $28.87/hour
• Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
• Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
• More than 50% of leadership team including c-suite, are women
• Industry leading Leadership program and learning program through our Academies
• Firm believers in diversity - we have colleagues from 60 countries

Fairmont Gold Supervisor (temporary, 14 months)

At Fairmont Waterfront, unparalleled service and luxury await guests of Fairmont Gold, our exclusive executive floor with private lounge. As a Fairmont Gold Supervisor, you will demonstrate the essence of an exceptional guest journey from the moment they arrive through to their departure. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary!

What You Will Be Doing

• Manage the tasks between the pantry, lounge and Fairmont Gold desk
• Provide exceptional concierge information to our guests about local attractions, restaurants, theatres, special events and other available services
• Review all Fairmont Gold reservations to ensure requests are met
• Assist guests regarding hotel facilities in an informative and helpful way
• Assist guests in the Fairmont Gold lounge with food and beverage service
• Address guest concerns promptly and effectively
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

Qualifications

Your experience and skills include:

• Post Secondary degree in a related discipline an asset
• Previous Front Desk experience in a luxury environment required
• Proficient in Microsoft and property management systems, preferably Opera
• Highly responsible and reliable
• Strong verbal and written communication skills
• Serving it Right and Food Safe certification required
• Strong interpersonal and problem solving abilities
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
• A member of Les Clef d'Or an asset
• Professional, service-focused personality is essential
• Ability to work well under pressure in a fast-paced environment

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS