Concierge Lounge Attendant - The Westin Richmond - Rated Aaa Four Diamond Hotel

POSITION PURPOSE
The ideal candidate will provide exceptional distinctive premium service to our guests. Greet and assist guests in a speedy, efficient, friendly, and professional manner. The Concierge will help create an experience for our guests where they feel better when they leave than when they arrived. If you enjoy working in an elegant atmosphere, fast-paced environment as well as working in a team environment, this is the ideal job for you!
Essential Functions

• Knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance the stay of our guests
• Give directions to meeting and events within the hotel as well as explain hotel facilities
• Assist guests with receipt of facsimiles, mail, messages and packages and help them process such communications and shipments
• Be familiar with all food outlet menus and specials, including seasonal changes and special promotions
• Work in the Executive Club providing services to make guest welcome, i.e. refill guest's coffee in the morning, assist guest with cocktails in the evening, etc.
• Warmly greet and assist guests with various tasks
• Additional duties as necessary and assigned
• Rely on contacts with local merchants and service providers to strive to make the impossible achievable for our guests
• Answer questions or make arrangements on items such as transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, and any other needs within applicable laws

Other
Regular attendance in conformance with the Hotel's standards, which may be established from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with the Hotel's rules and regulations for the safe and effective operation of the hotel's facilities.
Specific Job Knowledge, Skills And Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Requires excellent communication skills, both verbal and written.
• Must possess basic computational ability.
• Must be able to effectively deal with a variety of audiences which require high levels of patience.
• Must possess basic computer skills.
• Must be able to read and write to facilitate the communication process.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Physical Demands

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to exert well-paced ability to work in a busy environment.
• Must be able to exert well-paced ability in limited space.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Must have the ability to bend, squat and lift 50 lbs. on a regular and continuing basis and occasionally lift up to 75 lbs.
• Position at times may need to wear a radio and earpiece for the duration of their shift.
• Requires manual dexterity to use and operate all necessary equipment.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.
Experience
One year customer service or guest related experience required. Hotel service experience preferred.