Fairmont Gold Assistant Manager

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

FAIRMONT GOLD ASSISTANT MANAGER

At Fairmont Empress, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.

What Is In It For You

• Complimentary uniform laundering
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Employee benefit card offering discounted rates at Accor properties worldwide
• Opportunity to develop your talent and grow within your property and across the world!
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Hourly rate of $27.65
• Complimentary meal during your shift through our Colleague Dining Program
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver

What You Will Be Doing

Reporting to the Fairmont Gold Manager, the Fairmont Gold Assistant Manager will be responsible in performing the following functions:

• Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
• Consistently offer professional, friendly and engaging service
• Involvement with training, development and performance management of all Fairmont Gold Attendants
• Ensuring that all team members have the necessary resources available to exceed guest expectations
• Participating in recruitment and training of new Fairmont Gold Attendants
• Follow department policies, procedures and service standards
• Consistently seeking ideas for enhancing the Fairmont Gold product and services
• Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
• Follow all safety policies
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service
• Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
• Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
• Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times
• Balance operational, administrative and Colleague needs
• Lead the operation of the Fairmont Gold arrival and departures experience.

Qualifications

Your experience and skills include:

• Serving It Right certification required.
• Must possess a professional presentation
• A sound knowledge of major cultures and expectations of travelers when abroad
• A thorough understanding of the structure of the tourism and travel industry
• Ability to work well under pressure in a fast-paced environment
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Food and Beverage service experience and asset
• Previous proven supervisory experience and 1 year of Front Desk experience
• Ability to work cohesively as part of a team

Additional Information

Physical Aspects of Position (include but are not limited to): Constant standing and walking, Occasional bending and kneeling, Occasional carrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS