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Event Audio Visual Technician - Banff (Part Time & Full Time)
Company | Encore Canada |
Address | Banff, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Events Services |
Expires | 2023-08-10 |
Posted at | 11 months ago |
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
- Monitors events and checks in on customers throughout the day.
- Strives to exceed the expectations and needs of internal and external customers.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Maintains a positive relationship with all clients through effective communication.
- Understands and fosters the hotel/client relationship.
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
- A valid driver’s license is required for team members that may operate Company vehicles.
- Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
- Additional DOT requirement may need to be met if applicable.
- High School Diploma required. Associate’s degree is preferred.
- 1 year of customer service or hospitality experience is preferred.
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