E-Learning Services Administrator Jobs

Introduction

Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners – and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

Key Responsibilities

This role requires you to provide information, advice and guidance, and support to existing, new and potential customers using or considering using online learning. You will provide administration tasks in line with our online platforms, be responsible for reviewing data and providing accurate reports. You will also work on the e-Learning Support Desk answering customer tickets. The role also involves providing training remotely and face to face with internal and external customers. To carry out tasks relating to our online learning that arise from the Director of Curriculum Growth, Design and Enhancement and the wider organisation.You will need these important qualities: Able to think and plan, using own initiative Willingness to learn new skills Honest and trustworthy DiligentFlexible Able to work to deadlinesGood team player DUTIES

Provide day-to-day remote IAG and support for our customers who use our e-Learning Services and Pro Suite products such as Careers Pro, eAssessor Pro etc.

Log support calls from customers and implement solutions where appropriate to meet customer requirements connected to our online platforms

Provide training for customers on our online platforms.

Support the administration and allocation of courses.

Administer course loading for e-Assessor Pro including user testing responsibilities.

Support in the development of training materials for customers.

Administer the online platforms including, providing “demo” log ins for customers.

Administer set up and monitoring of the online platforms.

Upload learner and other data onto the system within agreed timescales.

Produce Reports at set times and on request.

Provide learners, customers and colleagues with support, advice guidance as part of your everyday role.

Support in the development of existing and new products with internal and external developers.

Essential Criteria

We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.

IT literate and highly competent English and Maths at level 2 as a minimum Professional customer service experience in a support roleAbility to work autonomously with excellent prioritisation skills and self-motivationExcellent customer service skills and a desire to solve client issuesGood planning, time management and documentation skillsAbility to work to high levels of accuracyIntermediate to Advanced skills in Excel spreadsheets

EQUAL OPPORTUNITIES

About

Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all

You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don’t just take our word for it though.

Disability Confident EmployerArmed Forces Covenant SilverDomestic Abuse CovenantDurham EnableCare Leaver Covenant

PURPLE PERKS

26 days annual leave + Bank Holidays We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as

44 days per annum (inclusive of BH)

because of these amazing extra leave perks:Buy & Sell | You can buy sell up to an extra 5 days annual leave each year 2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave10YRS Service | Staff who have 10YRS service receive a further 1 days annual leaveWe have a huge range of perks which you can look at here

HEAD OFFICE PERKS

We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.

Electric Car charging pointsFree fruit, Coffee and TeaOnsite ShowerPrayer room on request or list of nearest available places of worship If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or [email protected] Flexibly If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Essential Criteria

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search.