Director, Site Operations, Na

About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Site Operations Department
The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Technicians (CFTs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.
Position Overview
The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFTs and/or manager-level positions. This position will interface with Operations Engineering, Design Engineering & Construction and other resources to manage the overall campus. This position will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Our CFTs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the ‘alpha’ engineer to manage this team, but you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.
Essential Job Functions

• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities
• Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems
• Ensure adequate training of all Critical facility technicians and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation
• Hold employees accountable on preventive/corrective maintenance of facilities equipment
• Manage a team of Critical Facilities Technicians (CFTs) and/or Managers across all shifts in a 7x24 operation
• Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations
• Encourage and foster a team-oriented environment through positive feedback
• Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

Duties

• Working with your peers and the COO to determine appropriate team performance goals and manage those to completion
• Evaluate and manage performance reviews for all employees in your organization, seek out input from others and provide feedback and coaching to manage individuals and teams
• Perform periodic technical and quality reviews of all MOPs/SOPs to ensure that the most up-to-date techniques and safety guidelines are utilized as well as compliant with city, state and EPA regulations
• Prepare and present estimates of cost of parts, equipment and supplies of installation and repairs
• Ensure a world-class customer service reputation for current & future Vantage customers
• Ensure personnel safety while protecting the facility’s critical equipment
• Ensure the collection and generation of vendor field service reports describing all activities (preventive maintenance, repairs, etc.) performed at the facility
• Prepare operational and capital portions of the Site Operations budget
• Work with peers and subordinates to develop required MOPs/SOPs
• Evaluate performance of systems and suggest cost-effective improvements to improve service and operating efficiency
• Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering any contracts
• Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events
• Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules
• Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan
• Direct and maintain the site-specific preventive maintenance and work order program
• Ensure that major projects performed at the facilities are properly planned, executed and closed out in accordance with best current practices in our industry

Job Requirements

• Proficiency in both English and French languages essential
• Ability to communicate well in both oral and written reports
• 10+ years of direct managerial experience and interpersonal skills, strongly preferred
• Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems
• Proven record of excellent internal and external customer service
• 10+ years of experience in facility/plant engineering, construction and maintenance supervision, strongly preferred
• Bachelor’s degree in engineering or related field, or equivalent work experience required

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer