Deployment Technician Jobs

Position: Deployment Technician
Location: Winnipeg, Manitoba
About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Deployment Technician
Responsibilities

• Perform imaging and re-imaging of workstation operating systems and applications
• Must be able to lift a minimum of 51 lbs independently on a regular basis.
• Function as a Site leader on project assignments, As required
• Deliver an exceptional customer experience by maintaining contractual service levels
• Perform network connections for desktops and printers.
• Perform hardware warranty and non-warranty repairs of desktops and notebooks.
• Provide end-user support and assistance on various operating systems and applications
• Execute complex moves, adds, changes of computer equipment.
• Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.
• Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.
• Utilize your experience and knowledge for customer documentation development
• Complete complex hardware and/or software upgrades to existing equipment.
• Other duties as required.
• After hours support as required
• Maintain your Comptia certifications

Qualifications

• Experience with POS, Servers, Switches, Routers and Wi-Fi.is an Asset
• Strong time management skills with proven sense of urgency to complete tasks and assignments.
• Ability to pass Security Clearance check is required.
• Ability to work independently as well as in a team environment.
• Comptia A+ Certification is an asset.
• Must have a valid driver’s license, vehicle and insurance.
• Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies. preferred.
• Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an Asset
• Ability to take direction and follow practices and procedures consistently and accurately.
• Bilingualism is an asset
• Good written and verbal communication skills.
• High School Diploma is required
• 1-2 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
• Experience with current Operating Systems.
• High level of integrity and honesty.
• Experience with determining and resolving problems with laser printers (major vendors) preferred.

Working Conditions

• Standard work hours are Monday to Friday, 9:00am to 5:00pm
• Travel to client sites, with the ability to travel long distances when required
• Availability to work evenings, weekends and out of town
• Frequently assigned to new tasks to adjust to changing priorities.
• May be required to work overtime, with paid compensation based on local Employment Standards Act.
• 30-minute unpaid lunch break

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.