Deployment Manager - Mobile Applications

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

You will be responsible for evolving the end-to-end production deployment process for the McDonald’s global mobile app, including localization, configuration, automated testing, canary release, and production monitoring. You’ll lead a Digital Adoption team (DAP) that drives market localization around the world and will work to drive standardization and process improvements that help our teams deploy higher quality code, faster.

You will leverage your deep expertise with coordinating multi-product deployment processes and positive relationships with market teams to improve quality, efficiency, and accelerate our ability to deploy new features that our customers love. This role is central to ensuring our mobile app releases are high-quality and support our markets and customers—the buck stops with them.

The Deployment Manager (CA GMA Deployment) reports into the Sr. Manager, Tech Lead (GMA Deployments).

Key Responsibilities

• Works with Market Product Manager to evaluate releases against quality gates for Go/No Go decision
• Facilitate teamwork between market stakeholders and global Release Managers for initiative and marketing timelines
• Responsible for quality and efficiency metrics for market deployment process
• Foster relationships between team of Site Reliability Engineers for triaging and resolving market specific production issues in our mobile apps
• In collaboration with market stakeholders, lead the engineering tasks and processes necessary to release a localized mobile app build into the iOS App Store and Google Play Store
• Maintain deployment schedules for all Mobile App Releases in market with priority from Market Product Manager
• Lead Digital Adoption Partners team, acting as first point of escalation for market with defects for efficient resolution with product engineering teams
• Foster iterative evolution of our tools and processes to drive efficiency and higher quality for our production releases
• Manages sprit planning, set sprint scope/schedules in alignment with Market Product Manager
• Manages execution of market specific development with DAP teams under Product Engineering governance

• Broad experience working with Agile methodologies and expertise in production deployment processes and continuous deployment best practices
• Has led multiple complex, cross-functional projects in parallel, including prioritizing major initiatives and negotiating trade-offs with business stakeholders.
• Deep knowledge of mobile technologies on iOS and Android platforms, especially related to beta, canary, and production release processes or web / cloud or related tech.
• Demonstrable record of technical project management or engineering management experience in an enterprise global environment:
  • Has led multiple complex, cross-functional projects in parallel, including prioritizing major initiatives and negotiating trade-offs with business stakeholders.
• Experience working in distributed (virtual) and culturally diverse teams across multiple time zones

Personal Qualities:

• Strong quantitative analysis skills & uncompromising attention to detail
• Superior interpersonal, written, and verbal communication skills
• Curious, task-oriented, and a self-starter, with a proven track record of “getting things done”
• A dedicated facilitator who leads strategy creation and planning discussions
• Customer-centric mindset, with a focus on organizational goals
• Ability to deliver information in a clear, succinct way, ensuring the organization makes rapid and informed decisions

At McDonalds we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.