Data And Operations Specialist

Requisition ID: 39279

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The property tax data and operations specialist provides support with the municipal billing software (primarily Tempest currently) and related software infrastructure upgrades including planning, prioritizing and testing Tempest enhancements. A key function of this is to continually ensure that technology is utilized efficiently in all areas of the department. Another key function is to ensure ongoing smooth integration between all billing software modules, including but not limited to Vacancy Tax, and Ticketing

Specific Duties & Responsibilities

• Plans and coordinates all testing and validation activities for new and existing technology services.
• Cross-functionally engages with various business units and departments in evaluating and updating value streams and processes as determined required or advisable
• Proactively partners with other Municipalities to share best practices in Revenue Services software
• Builds financial models that accurately project the total cost of ownership for various business technology alternatives.
• Leads, consults and participates in business process reviews of all the Revenue Services functions
• Leads the development of Business Intelligence Reporting platform for Property tax, Utilities, Ticketing and in other functional areas as appropriate and required
• Contributes to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues
• Serves as the subject matter expert and single point of accountability for identifying and delivering all emerging and future Revenue Services’ technology needs.
• Plans and coordinates technology implementation projects.
• Other related duties as assigned
• Collects and analyzes data to complete a current state analysis and to optimize solutions
• Actively leads market identification, evaluation and selection processes related to new and future Revenue Services technology requirements.
• Presents technology alternatives and recommendations to leadership as required
• Reviews business process documentation of all Revenue Services Functions
• Identifies implications and makes recommendations for changes in processes and procedures that may impact on operational areas as well as staffing workloads, working conditions, and changes to position responsibilities, job descriptions or staffing levels
• Plans and perform ongoing and regression testing of Revenue Services technology system changes, enhancements and upgrades
• Collaborates with broad, multi-functional project teams to maintain clarity of objectives and alignment on implementation plans.
• Develops future state recommendations and builds implementation plans for optimizing IT solutions
• Teaches, mentors and supports the project application of Green Belt candidates
• Continually assesses technology investments considering dynamic business conditions and recommends any required changes to tactics or strategy.

Qualifications

Education and Experience:

• A minimum of three years’ experience in business process review and re-engineering techniques
• Experience in software for property taxation, utilities, ticketing, and auditing of such systems
• Diploma in Business/Public Administration, Commerce or equivalent combination of education and experience applicable to Revenue Services.

Knowledge, Skills And Abilities

• Ability to manage change and assist people with adapting to change
• Record of being able to deliver when faced with difficult circumstances, tight schedules and changing priorities.
• Thorough understanding of property taxation legislation and administration
• Effective negotiation, problem solving ability supplemented by strong analytical and organizational skills
• Ability to think innovatively, solve complex problems and present solutions in clear and compelling terms
• Superior knowledge in MS-Office Suite applications
• Ability to solve complex problems and build relationships
• Highly analytical thinking
• Knack for technology and efficiency of operations
• Excellent verbal and written communications skills along with proven presentation skills across all levels of the organization.
• Strong understanding of property tax systems, processes and applicable legislation including the Vancouver Charter
• Superior research and organizational skills
• Ability to manage multiple priorities, large workloads and multi-task effectively
• Ability to analyze and anticipate implications of system changes on work processes and procedures
• Demonstrated understanding of the systems development lifecycle and experience with common methodologies is required.
• Detailed knowledge of business practices in effect at other local and more senior governments, and in private industry.
• Ability to work both with technical/professional and non-technical staff

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Finance, Risk & Supply Chain Management (1150)

Affiliation: CUPE 15 Non Parks

Employment Type: Temporary Full Time

Position Start Date: September, 2023

Position End Date: February, 2024

Salary Information: Pay Grade GR-026: $41.98 to $49.61 per hour

Application Close: August 13, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.