Customer Experience Manager - Victoria's Secret - West Edmonton Mall - Edmonton, Ab

Description

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports as assigned:

Customer Experience Lead(s) and / or Associates

All Store Leadership Team responsibilities include:

• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
• Linking results to behaviors and actions to drive top-line sales.
• Conducting associate observations
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.
• Managing labor hours within the store to drive top line sales and profit.
• Demonstrating and leading company policy and procedures.
• Leading and demonstrating company values within the store.

Qualifications

• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• Ability to improve customer satisfaction and drive customer loyalty.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• 3+ years of retail leadership experience preferred
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Passion for Victoria’s Secret Brand.
• Ability to work nights, weekends, and a flexible schedule.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to use technology (headsets, mobile devices, computers).

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.