Crisis Support Worker Jobs

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Job Title Crisis Support Worker

Location North Bay, ON

Remote No

Business Unit Health

Department Health Services

Job Type Full-time

Job Type 2 Part-time

Position Overview

Calian is currently building a team of Crisis Support Workers to support a 911 call centre for a public safety organization.

Responsibilities

• Offer immediate de-escalation and support to those experiencing a mental health crisis
• Decrease the volume of non-emergent mental health-related calls
• Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
• Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.
• Reduce the use of public safety personnel for non-emergent responses when appropriate

Qualifications

• Telephone crisis service delivery, preferably more than 2 years’ experience
• Critical thinking and problem-solving skills
• Ability to work well both independently and as part of a multi-disciplinary team.
• Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
• Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
• Ability to effectively and efficiently navigate multiple computer systems
• Delivery of over the phone assessments and safety planning
• Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
• Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
• Data entry and excel reporting experience

Additional Requirements

• You will be able to obtain a Provincial Security Clearance