Crisis Intervention Case Worker Jobs

Provide crisis response, supportive counselling, behavioural management to assist with the development of physical, social, emotional and life skills.

Knowledge of ongoing impacts of historical, direct, and intergenerational trauma experienced by Indigenous Peoples.

Demonstrated knowledge and experience in trauma and violence-informed practice.

Persons with lived or living experience are encouraged to apply.

Knowledge of the Mental Health Act as it applies to the rights and obligations of clients and staff.

Knowledge of psychiatric medications and their side effects.

Familiarity with Crisis Intervention Theory and risk management responsibilities.

Crisis Intervention and Time Management skills.

Knowledge and experience in working with people with substance related concerns.

An equivalent combination of education and experience as recognized by Crisis Response Services may be considered.

Minimum of two years mental health experience at the para-professional level, providing support services to adults with mental illness required.

Basic knowledge Mental Health Programs and Services.

Supports the function of utilization management regarding pre-certification process for all intakes and consults.

Assists in the update of referral / resource information and other data collection projects as requested by the Manager.

May serve as a preceptor for the orientation of new crisis services staff.

Demonstrates competence in caring for the agitated/violent patient, who may require treatment with seclusion/restraints.

Monitors the therapeutic environment as necessary.

Other related duties as assigned.

Effective written and verbal communication skills, formal facilitation experience an asset.

Performs personal safety threat assessments and engages in safety planning with SAC clients to help prevent additional experiences of harm.

Mentors and provides ongoing emotional support to CI Volunteers to ensure their wellbeing and minimize experiences of vicarious trauma.

Extensive knowledge of anti-sexual violence advocacy, sexual and gender-based violence response and prevention, crisis intervention support, and suicide intervention.

High level of critical thinking, analytical, statistical, and problem-solving skills.

Experience supervising and mentoring a team of volunteers.

Experience in handling emergency situations, conflict resolution, crisis intervention, and case management

Perform other related work as assigned by the Program Manager and/or designate

Registered Social Worker (Degree) or post-secondary education (Diploma) in a related field is an asset

Strong written and verbal communication skills, and computer skills

Standard First Aid/CPR, ASIST Certification, and Non-Violent Crisis Intervention Training is considered an asset

Provide access to and support with transition out for clients to the emergency shelter; ensuring all documents/forms are accurately completed

Experience in individual, couple and family counselling essential

Previous clinical mental health experience in an acute care hospital setting is required

Sound knowledge of mental health disorders, DSM IVR classifications and pertinent legislation

Sound knowledge of mental status evaluations, psychosocial assessments, suicide and violence risk assessments, psychiatric history taking, and discharge planning

Skilled working with a broad range of client groups and their significant supports

Working knowledge of community resources

Data entry and excel reporting experience

Offer immediate de-escalation and support to those experiencing a mental health crisis

Telephone crisis service delivery, preferably more than 2 years’ experience

Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone

Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis

Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral

Data entry and excel reporting experience

Offer immediate de-escalation and support to those experiencing a mental health crisis

Telephone crisis service delivery, preferably more than 2 years’ experience

Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone

Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis

Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral

Data entry and excel reporting experience

Offer immediate de-escalation and support to those experiencing a mental health crisis

Telephone crisis service delivery, preferably more than 2 years’ experience

Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone

Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis

Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral

Knowledge of infectious and chronic disease management.

Knowledge of the principles of recovery in mental illness.

Broad knowledge of nursing theory and practice within a client/family centred model of care.

Broad knowledge of BCCNM’s standards for practice for registered nurses or registered psychiatric nurses.

Knowledge of emergency mental health and crisis stabilization

Broad knowledge of mental illness and treatment.