Coordinator, Home Support Scheduling

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .
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Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
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Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Coordinator, Home Support Scheduling is responsible for the daily operations of Fraser Health's centralized scheduling centre that ensures the provision of home support services for clients. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff and stakeholders. Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations.
Responsibilities

• Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.
• Audits work of designated staff related to the scheduling of home health services.
• Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.
• Coordinates and oversees the centralized scheduling of Community Health Workers that provide clients with home support services within the service area.
• Participates in various meetings related to the centralized scheduling service; assists and/or undertakes a variety of projects as assigned by the Manager, Clinical Operations.
• Manages designated staff including Senior Clerks and Schedulers, ensuring the provision of services to clients. In conjunction with appropriate Employee Experience support, manages human resource events such as performance, discipline, hiring, termination, and grievance procedures. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.
• Conducts audits related to the scheduling of home health services information, data quality and system processes/practices. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations on data quality and system process improvements.

Qualifications
Education and Experience
Bachelor's Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience. Must have three (3) years Procura desktop training and scheduling.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities

• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.
• Strong skills in manipulating large amounts of data.
• Ability to effectively grievance resolves.
• Ability to manage staff and lead teams through conflict resolution.
• Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.