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Concierge(Skims) Jobs

Company

Holt Renfrew

Address Vancouver, British Columbia, Canada
Employment type FULL_TIME
Salary
Category Retail
Expires 2023-05-22
Posted at 1 year ago
Job Description
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Concierge(SKIMS)
The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.
Specific responsibilities include (but are not limited to) the following:
  • Process gift cards for all internal and external clients.
  • Maintain expert knowledge of "The Best" of local community and city.
  • Support client services department as required.
  • Attend concierge events and information sessions.
  • Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
  • Respond to internal and external client inquiries and/or complaints within 24 hours.
  • Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
  • Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
  • Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
  • Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
  • Respond to all event related inquiries in a timely manner.
  • Resolve standard customer service issues within policy.
  • Maintain expert knowledge of store and where product is located.
  • Ensure text on plasma screens is up-to-date and relevant.
  • Provide support to sales floor by being POS super users.
The ideal candidate:
  • Previous experience in customer service environment
  • High school diploma
  • Good working knowledge of computer software (Word, Excel, Outlook, etc.)
The measures of success:
  • Random audits
  • Random checks
  • New services being offered
  • Regular update training
  • Event walk throughs
  • Monthly One-on-one
Concierge
Le(la) concierge offre un superbe service à la clientèle à tous les clients de Holt Renfrew dans un environnement qui répond aux plus hautes normes.
Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :
  • Répond à toutes les demandes relatives aux événements de façon ponctuelle.
  • Répond aux demandes et (ou) aux plaintes des clients internes et externes dans les 24 heures.
  • Appuie le Service à la clientèle au besoin.
  • S’assure que le texte sur les écrans plasma est à jour et pertinent.
  • Offre du soutien aux rayons de vente grâce à ses compétences de super utilisateur(trice) du PDV.
  • Se conforme à toutes les politiques et exigences de santé-sécurité
  • Aide aux réunions en magasin et y participe – création de listes, ramassage de billets, RSVP, etc.
  • Développe et entretient des relations efficaces au sein de la communauté des concierges afin de fournir à nos clients l’expérience de service suprême.
  • Développe et entretient des relations efficaces avec les fournisseurs de la Conciergerie (fleuristes, billetteries, location d’auto, restaurants, etc.).
  • Maintient une connaissance approfondie du magasin et de l’endroit où sont rangés les produits.
  • Résout les problèmes de service à la clientèle courants selon la politique.
  • Se tient au courant des « meilleurs endroits » à fréquenter dans la communauté locale et en ville.
  • Participe aux événements et séances d’information relatifs aux concierges.
  • Offre un excellent service à la clientèle sur une base constante à tous les clients en faisant office d’ambassadeur(drice).
  • Gère toutes les questions et demandes entrantes en personne (comptoir d’information), par téléphone ou par courriel.
  • Traite les cartes-cadeaux pour tous les clients internes et externes.
Le(la) candidat(e) idéale) possède :
  • Expérience préalable en service à la clientèle
  • Connaissances fonctionnelles des logiciels Word, Excel, Outlook, etc.
  • Diplômes d’études secondaires
  • Parfaitement bilingue en français et en anglais
L’évaluation du succès :
  • Rétroactions des clients internes et externes
  • Contribution aux objectifs financiers
  • Objectifs individuels liés à la réalisation des objectifs du service
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.