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Cloud Support Engineer Jobs
Company | Amazon Web Services (AWS) |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-07-21 |
Posted at | 10 months ago |
Description
- Leverage your extensive customer support experience to provide feedback to internal teams on how to improve
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Work on critical, highly complex customer problems that may span multiple AWS services
- Drive tactical & strategical projects that improve support-related processes and our customers’ technical
- Write tutorials, how-to videos, and other technical articles for the developer community.
- As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on
- On a typical day, you will be primarily responsible for solving customer’s issues through a variety of customer
- You will be provided both self-paced and instructor-led training that help you develop the skills required to be
- As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training,
- You will be promoted multiple options to advance your career across the organization to help you meet your
- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- First and foremost this is a customer support role – in The Cloud.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- AWS Support Engineering has 24/7/365 operation model and work schedule will be required to include nights, weekends and holidays.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.
- 3+ years of distributed systems experience
- Knowledge of filesystem, block and object storage.
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- Passionate about customers and new technology
- Fluency in both written and verbal Japanese
- MS or PhD in related field
- Detailed knowledge of storage protocols: iSCSI, NFS, SMB
- Prior working experience with AWS (eg AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Media Services, Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP,Datasync and AWS Backup)
- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
- Demonstrated expertise in systems administration (Linux/Window), network administration, database administration
- Experience in programming and/or managing full application stacks from the OS up to custom applications
-
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