Business Analyst - Remote

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes' World's Best Banks list for 2022? We are excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry! Through our operations, we strive to make a positive impact on our economy, the environment, and society. We know that our employees are our most valuable assets so we offer ongoing growth and career advancement and we reward employees for their hard work and achievements.

Servus is growing! We are looking for a Business Analyst in our Information Services department!

Servus is embarking on a bold new vision which requires transformational change. Gone are the days of status quo as we build out a workforce of leaders who can take Servus to the next level! If you have been a key stakeholder in leading a team through an innovative approach to growth, we'd love to chat with you.

Posting Closes: June 18, 2023

Compensation: $76,438 - $107,124 per annum (Level I or II - depending on experience)

Reporting to the Team Lead DevOps, your primary objective is to elicit the needs of stakeholders and act as a bridge between business areas, stakeholders, and the Information Services solution team. You'll analyze and synthesize information provided Servus members, staff, IT professionals, vendors, and management. As a Business Analyst, you play an integral role in aligning the business needs of the organization to the capabilities of information technology solutions to deliver effective business value.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Identify potential improvement opportunities within the BA, IS, and Program areas of the organization and make recommendations on how these opportunities could be realized and implemented across the enterprise
• Act as the Business Analyst Lead on small to medium projects, working closely with the Project Manager, Product Owner, and IS Leads to define scope, identify required IS Services and manage/develop Business Analysis deliverables, expectations and timelines
• Lead, facilitate, and/or collaborate development of new operational/technological models through requirements gathering sessions with business stakeholders and ensure consistency, integrity and benefits realization understanding across the enterprise
• Build and maintain positive relationships with business units within their portfolio through use of adaptive and consistent, above average communication and presentation skills
• Requirements Life Cycle Management: Analyze and maintain relationships between related requirements and designs, ensures the integrity, priorities and impacts are addressed, assesses proposed changes to requirements and designs, and collaborates with stakeholders to gain consensus on proposed changes
• Collaborate with stakeholders to identify the business need of strategic or tactical importance, enables the enterprise to address that need, and aligns the resulting strategy for the change to any higher or lower level strategies
• Contribute to development of a Requirements Management Strategy that includes tools, standards, templates, and processes focused on efficient utilization of resources and continuous improvement, and development and adoption of a Business Process Framework (BPMN) that supports a business-centric approach to business process analysis and continuous improvement

• Experience with Visio, Signavio or other modeling tools desirable
• Ability to adapt to change in methodologies and practices
• Experience with the development of junior Business Analysts desirable
• Excellent facilitation and customer service attitude
• Experience utilizing data flow modelling and architectural artifacts
• Ability to learn quickly and translate end user requirements into solution designs, while working collaboratively in a team environment
• Experience in supporting technical integrations between various systems and applications
• Ability to clearly define end to end solutions based on requirement definition, benefit realization and value
• Ability to identify job sequence and dependencies
• Strong written and verbal communication skills with an ability for problem solving and end user thinking
• Minimum 5+ years' experience in a Business Analyst role and/or IT work experience

Although not required, the following skills/experience is considered an asset:

Most importantly, we are looking for candidates with demonstrated facilitation skills who can uncover stakeholder needs and match those needs with the appropriate technical solutions. If you are an experienced Business Analyst looking for long-term career growth, then we encourage you to apply!

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential.

Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A supportive and engaging working environment
• A total rewards strategy that includes recognition for a job well done
• Benefits that lead the field
• Learning options that support lifelong learning and career-building opportunities
• Opportunities and support for volunteering in local communities and abroad
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

• Group RRSP and Coop Superannuation Pension Plan matched programs
• Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
• Employee and family assistance plan
• Other leaves including parental, emergency days, and critical care days
• Financial product benefits available immediately
• Recognition for years of service
• Flexible spending account to purchase additional health or personal wellness items
• Disability programs
• Reward programs
• Wellness initiatives
• Employee financial services team available to help you reach your financial goals
• Incentive pay program
• Vacation purchase program

As Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide ... with a few additional perks! Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at [email protected] with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Please note that confidential inquiries may be sent to [email protected].

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, color, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.