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Bell Person Jobs
Company | Silver Hotel Group |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-01 |
Posted at | 9 months ago |
Bell Person/Porter
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Education Reimbursement for you (and your children!)
- Hotel Stay Discounts
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- RRSP Matching Program
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- Team Building Events
- Culture of Recognition Program
- Resolving guest concerns through service recovery and working collaboratively with fellow leaders and team members, to implement change when necessary;
- Actively seek feedback from guests, taking actions to be proactive or provide service recovery as required;
- Greet all guests with a genuine smile, in a warm and courteous manner while consistently providing thoughtful hospitality;
- Work in a safe and responsible manner, always considering one’s own well-being, and that of fellow team members and guests;
- Demonstrate our value of teamwork by genuinely cooperating and assisting fellow team members;
- Escort guests to their room, provide an overview of hotel amenities, handle guest inquiries and provide information about hotel and city attractions;
- Respond attentively, efficiently, and politely to all requests;
- Maintain a favorable working relationship with fellow team members in other areas of the Hotel:
- Ensure the highest level of guest services by embracing SHG’s vision, mission, and values;
- Following and adhering to policies surrounding guest privacy and security;
- Perform other duties assigned by the supervisor or department manager.
- Ensure effective adherence to brand standards;
- Moderate level of mental effort.
- Detail-oriented with the ability to prioritize, organize and multi-task
- Passionate energetic personality with a team focused attitude
- Computer use and cashiering skills required, experience with Hotel Property Management Systems such as Maestro or Opera an asset
- Passionate about delivering experiences that exceed guest expectations
- Proven time management skills and ability to work under pressure;
- Must hold a Class ‘G” Driver’s license and have a clean Driver's Abstract
- Moderate level of physical effort (can include activities such as periodic lifting up to 50 lbs.)
- Available to work varied shifts; mornings, afternoons and evenings, weekends, and holidays.
- 1-2 years experience in a customer service role, the hotel experience is an asset
- Experience with property management software an asset
- Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun!
- Standing and/or walking for prolonged periods
- Must be legally authorized to work in Canada.
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