Banking Operations Officer Jobs

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Description:

Pay Rate: $24

Start Date: ASAP

Duration: 2024-03-01 – set end date

Extension possible: possible

Conversion Possible: possible

Schedule: Monday-Sunday (Holidays included) between 8-10pm

Work Location (Remote, Hybrid or Both?): Flint Road – hybrid: on rotation, 2 weeks onsite, two weeks remote 50/50

Training: 4-6 weeks

Parking: free

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

:

Reporting to the Manager, Merchant Delivery this position assists in the seamless, legendary merchant experience of POS installation\Support for merchant projects throughout Canada. Successful candidates will over see Work Order dispatching and completion, working with contracted installation vendors. Duties wound include but not limited to:

- Data Entry

- Inventorying devices (Recording Serial\Device Information)

- Inbound Calls From Contractors

- Monitoring\Reporting on work activity for completion.

Job Requirements:

• Excellent interpersonal, verbal, and written communication skills.

• Focus with attention to detail and dedication to the task at hand.

• Proven time management / organizational skills

• The ability to prioritize and multi-task.

• Strong team player

• Logical/analytical thinker

• Problem Solving skills

• Proficiency with Microsoft Office

• The ability to operate under tight deadlines in a fast-paced call centre

• Knowledge of Electronic Payment devices/Point of Sale systems preferred

• Knowledge of MFOCUS, BASE 24 and TEM\TMS an asset

Candidate must be able to work shifts in rotation. Call Centre is open 8:30am -10:00pm ET Monday to Sunday, including holidays. This role will require working from home and in the office in rotation.

MUST HAVE:

1. Data Entry – recording serial numbers – starting at 2 years

2. Technical Knowledge – Understanding how POS works, basic skills

3. MS Suites - excel, outlook, team intermediate experience

NICE TO HAVE:

1. French would be an asset

2. Higher level tech

3. Base24, M Focus

DISQUALIFIERS – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position? NO

EDUCATION: High school diploma

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.