Senior Trust Officer And Director

Provides high quality sales and service to Trust & Estate clients to deliver an exceptional client experience. Provides technical expertise for all aspects of Trust & Estate account management and administration to ensure compliance. Works collaboratively within the branch and the regional team as part of the client/relationship management solution. Identifies and makes referrals to other business groups as appropriate.

• Provides administrative support to team members and relationship managers that includes financial reports, asset & account reconciliation, compliance, trade activity, posting, fee collection and other related activities; ensures proper documentation and administration decisions.
• May provide specialized support for other internal and external regulatory requirements.
• Monitors and tracks performance, and addresses any issues.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Makes presentations to clients/prospects in conjunction with others based upon their needs.
• May network with industry contacts to gain competitive insights and best practices.
• Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads/participates in the design, implementation and management of core business/group processes.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Acts as the prime subject matter expert for internal/external stakeholders.
• May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Leads/supports contract negotiations with vendors, balancing cost, risk and performance.
• Ensures alignment between stakeholders.
• Develops and manages a business/group program.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.
• Oversees the provision of content and marketing materials for new business proposals e.g. special fee arrangements, technical information materials; ensures new business meets policy and procedures requirements for profitability and risk management.
• Oversees maintenance of Policies and Procedures Manual as required by internal and external changes..
• Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.
• Provides day to day technical support team members responsible for fiduciary account management.
• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Performs sales & service support activities as required to meet client needs and maintain overall service levels.
• Manages trust, agency or probate accounts in the role of trustee.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Acts as a subject matter expert on relevant regulations and policies.
• Oversees the design, development, and implementation of tools and training required to deliver business results.
• Meets high-quality service standards to maximize relationship retention and growth.
• Builds effective relationships with internal/external stakeholders.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Identifies opportunities to grow existing relationships and develop new business.
• Leads / participates in the management of governance meetings and maintenance of governing body mandates, oversight and approval guidelines.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Conducts independent analysis and assessment to resolve strategic issues.

Qualifications:

• Data driven decision making - In-depth / Expert.
• In-depth / expert knowledge of Trust Tax, Trust Accounting and Investment Management
• Bachelor’s degree in Finance or related field preferred.
• Verbal & written communication skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Analytical and problem solving skills - In-depth / Expert.
• Able to manage ambiguity.
• In-depth / expert knowledge of fiduciary laws including estate planning techniques, relevant tax regulations.
• In-depth / expert knowledge of Personal Trust Administration processes and procedures

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.