Trust Administrator, Central Support Group

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Trust Administrator, Central Support Group

What is the opportunity?

As a Trust Administrator within the Central Support Group (CSG), you will support the field in identifying and minimizing risk within their book of accounts.

From preparing account reviews and internal control reports to assisting our Wills and Trusts Resource Group, you will provide critical services in a timely and accurate manner to the field. You will assist the field by answering their questions while maintaining high standards of service, quality control and operational efficiency aimed at identifying and reducing risk.

At RBC Royal Trust, the services you provide will assist the field in delivering an exceptional client experience during one of the most difficult, stressful and emotional times in their lives.

This isn’t just a job. It’s a calling. Ready to answer it?

What will you do?

• Process those control transactions, held by CSG, for the field as required (including but not limited to interest adjustments, stale dated cheques, returned mail, etc.)
• Preparation of account reviews and internal control reports accurately, efficiently and within service standards.
• Investigate all outstanding issues for various control reports, ensuring reports remain current and up to date
• Track outstanding items from account reviews for escalation reporting purposes.
• Assist the field, as required, with inquiries related to account reviews and various other internal reports and processes.
• Assist the Wills and Trusts Resource Group (WTRG) with the review of wills and waiver of probate requests to ensure they are completed within service standards.
• Ensure good understanding and adherence to all RBC processes and policies as required.
• Contribute to team success by assisting other team members during absences and distribution of work.

What do you need to succeed?

Must-have

• Exceptional written and verbal communication skills
• Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others
• Excellent interpersonal skills and ability to deal with internal partners in a professional manner
• Minimum of one year of experience in the financial services industry
• Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities
• Post-secondary education
• Intermediate to advanced Microsoft Excel and Word skills

Nice-to-have

• Successful completion of the Canadian Securities Course (CSC)
• CSI and/or STEP Canada estate and trust related courses

What’s in it for you?

Your job is to support our clients. Our job is to take care of you. From modern and flexible benefits to unique employee discounts, we offer a variety of tools to make work and life better.

• Opportunities to take on progressively greater accountabilities
• Ability to make a difference and lasting impact
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Opportunities to do challenging work
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-07-28

Application Deadline:

2023-08-16

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.