Associate Principal - Process Optimization & Intelligent Automation

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As the Associate Principal for Process & Automation (Business Analysis) Focus, your contribution will be crucial in propelling the advancement and prosperity of our intelligent automation and process optimization offerings. Your partnership with the Principal Consultants & Associate Principal Consultants will entail creating and executing unique strategies to assist our clients in simplifying their operational procedures.

Who you will be working with:

The Design Studio is made up of a team of passionate and committed individuals who strive to be thought leaders in business and technology management consulting services. We prioritize building long-term relationships with our people and clients and invest in our employees through training, mentorship, and personal development opportunities. Creativity and drive are encouraged as we value open communication and reward high performance. Our workdays are fast-paced and exciting, but we prioritize our team members' career growth and advancement. We take pride in our inclusive culture and strive to do what's best for our people and communities.

"I couldn't be more pleased with the services provided by The Design Studio. Their expertise in moving our organization to the cloud and helping us build the workplace of tomorrow has truly transformed our business. Since partnering with them, we've seen an increase in employee engagement, connectivity, and creativity. They've enabled us to make smarter decisions about our technology, leading to greater success for our customers and people. I also appreciate their commitment to their own people, with a culture of inclusion and belonging and a focus on career development and advancement. They prioritize the success of their clients and their own team members. I highly recommend them to any organization seeking to become more agile and innovative." – Financial Services Organization.

What you'll do:

• Support the contract management lifecycle.
• Build and maintain strong relationships with clients, stakeholders, and partners.
• Visualize information and data to create compelling and effective executive-level presentations and decks.
• Co-create, accelerate, and deliver a digital transformational journey built on deep customer knowledge and empathy, guiding customers through three elements of the digital transformation journey - strategic, technical, and cultural - so that customers can continue to innovate on their own.
• Stay up to date with industry trends and best practices in digital transformation and business analysis.
• Provide big-picture and tactical guidance on how technology enables a wide range of business outcomes.
• Manage strategic engagements in intelligent automation, process and service design, and human-centered design, delivering unique perspectives and constructive disruptions that inspire clients to drive the future story of their business.
• Develop project plans and monitor progress towards project goals, ensuring high-quality deliverables are produced on time and within budget.
• Facilitate workshops and meetings to drive collaboration and consensus-building among stakeholders.
• Collaborate with cross-functional teams to drive digital transformation initiatives and achieve business goals.
• Demonstrate your expertise in developing technical value propositions, Pro-forma financial business cases and impactful client proposals.
• Create professional deliverables, such as project plans, process maps, and executive-level presentations.

What you'll bring to the table:

• A customer-centric mindset with a deep understanding of customer needs and the ability to develop and deliver solutions that meet those needs.
• A passion for problem-solving and a desire to drive digital transformation initiatives that deliver meaningful business outcomes for clients.
• Outstanding leadership qualities with the ability to assume a critical role in the design studio.
• Knowledge of industry trends and best practices in digital transformation, automation, business architecture and analysis.
• You are the one in the room at the forefront of new ideas and initiatives and willing to take on the most challenging tasks to make them a reality.
• You are known as a visual thinker. Someone who uses visual representations, such as diagrams, charts, and images, to help organize information and solve problems.
• Adaptability and flexibility with the ability to adjust to changing circumstances and shifting priorities.
• Excellent project management skills with the ability to create professional deliverables, such as project plans, process maps, and executive-level presentations, and deliver them within budget and on time.
• You possess technical acumen when navigating IBM Blueworks Live, Microsoft Minit or other process and automation tools such as Microsoft Power Automate, Microsoft Process Advisor, Automation Anywhere, Blue Prism, and UiPath.
• An analytical mindset with the ability to gather and analyze data, identify trends and insights, and use that information to develop effective solutions.
• Experience creating professional deliverables, including project plans, process maps, and executive-level presentations.
• Strong facilitation skills with the ability to facilitate workshops and meetings to drive collaboration and consensus-building among stakeholders.
• Experience working with Microsoft Power Automate, Microsoft Minit and/or Process Advisor
• A natural ability to understand and connect with people, build trust and rapport in your relationships, resolve conflicts, and work collaboratively towards common goals.
• Creative thinking skills with the ability to visualize information and data to create compelling and effective executive-level presentations and decks.
• Experience in intelligent automation, human-centered design, or related areas is a plus.
• Ability to visualize information and data to create compelling and effective executive-level presentations and decks.
• Ability to work well in a team environment and collaborate with cross-functional teams.
• Strong problem-solving and critical-thinking skills.
• A collaborative approach with the ability to work well in a team environment and lead cross-functional teams toward shared goals.
• You possess technical acumen when navigating IBM Blueworks, or other process tools.
• Excellent communication skills with the ability to communicate complex information in a clear and concise manner to a wide range of audiences.
• A minimum of 5 years of experience in leadership.
• Strong Knowledge of BPMN, Microsoft Visio
• An undergraduate degree in business administration, Economics, Finance, Computer Science, or a related field or equivalent work experience
• Strong knowledge of business process mapping and improvement/optimization.
• An entrepreneurial spirit with the ability to identify new opportunities and solutions that help clients achieve their goals.
• Certified in Six Sigma, CBA, CBAP, or similar certifications.
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and concisely.
• Strong analytical skills with the ability to gather and analyze data from various sources.
• 8+ years of experience in digital transformation, process and service design, or related fields.
• Experience facilitating workshops and meetings, on-site or remotely, to drive stakeholder collaboration and consensus-building.
• Strong leadership skills with the ability to inspire and motivate team members, clients, stakeholders, and partners.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• We offer meaningful work and opportunities for career growth.
• We offer an opportunity to build and grow a career in the technology industry.
• We offer hybrid and remote working opportunities.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
• Comprehensive benefits from day one of employment.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 4963

EoE/M/F/Vet/Disability 

Mid-Senior Level