Assistant Retail Manager - Niagara Lake Store

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - $18.00 - $21.94 per hour

Position Overview

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company, and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners including Store Operations, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Applies shrink prevention practices and activities, such as visible customer service, etc.
• Receive, verify and unload orders as necessary.
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Keyholder with opening and closing responsibilities.
• Supervises the work activities of sales team members FT/PT and Temporary including:
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Stock shelves and take inventory per Store schedule.
• Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
• Schedules team members' work hours
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Executes merchandising standards, promotion standards, creating displays, etc.
• Performs other duties as assigned.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end reports, and payroll reports.
• Performs onboarding procedures for new hires.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Trains new team members FT/PT and seasonal team members hired for peak seasons

Requirements

• Ability to organize and prioritize workload.
• Associate's Degree or equivalent is preferred.
• General computer skills.
• 1 - 3 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Effective verbal and written communication.
• Computer literacy is required.

Full time benefits:

• 80 hours vacation + sick days
• 401k + 100% company match (up to 4%)
• Medical, Dental, & Vison
• Voluntary Insurance plans
• 7 paid company holidays

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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