Assistant Manager - Food & Beverage

The Assistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the team to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.

This full time position will offer you fully paid benefits, vacation, sick time, flexible schedule, pension plan, free parking & career advancement.

The ideal candidate must be available to work morning, day, night and overnight shifts. This position works a rotational shift schedule. You must have a car as there is no public transportation to our site.

• Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
• Train, supervise, coach, and counsel staff. Participate in the induction of new staff members to Hard Rock culture.
• Inspect product levels and storage areas to determine if enough supply is on hand.
• Work with Shipping and Receiving to manage inventory and the flow of goods.
• Perform additional duties as requested.
• Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
• Develop, implement and evaluate training and performance management program.
• Work with other departments to accomplish tasks, as needed.
• Review and develop Guest history records to enhance personalized service for repeat Guests.
• Respond and seek resolutions to all guest concerns live, by phone and email.
• Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.
• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
• Maintain information on menus, prices, food and drink recipes, etc.
• Lives the Brand.
• Ensure control of all hard keys and electronic keys required to operate the department.
• Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.
• Accomplish F&B objectives by contributing to strategic planning processes.
• Ensure accuracy and completion of all required reporting.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Any combination of education, training or experience equivalent to a Bachelor’s Degree.
• Deep understanding of Guest services.
• EXPERIENCE, EDUCATION, AND CERTIFICATIONS
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• 2-4 years managing food & beverage and hospitality industry experience required.
• Computer skills (Microsoft office).

Skills

• Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
• Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.

PHYSICAL DEMANDS

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
• Ability to stand and sit for extended periods of time.