Food & Beverage Supervisor Jobs

City Experiences is seeking a Food & Beverage Supervisor for our City Cruises operation in Gananoque.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Crew Benefits

• Competitive Wage
• Crew Events
• Global and Local Cruise Discounts
• Paid Training
• New Retention Bonus - up to $500.00!
• Crew Recognition Program
• Crew Referral Program - up to $200.00 per referral
• Complimentary Uniforms

About The Opportunity

The Food & Beverage Supervisor will assist the Food & Beverage Manager with all activities involving the front of house and back of house. The successful candidate will oversee the newly renovated restaurant and ice cream/coffee shop to ensure high-quality food and drinks are served, crew are hospitable and efficient with guests, and maintain profitable operations. The Food & Beverage Supervisor will contribute to creating amazing guest and staff experiences.

Essential Duties & Responsibilities

• Assists in inventory management and logistics
• Maintains high standards of food and restaurant safety for guests and staff
• Provides support and assistance to the front-line positions when applicable to further enhance guest service
• Completes administrative tasks including daily reports, paperwork and invoices on a timely basis
• Attends all scheduled meetings
• Maintain uniform and personal grooming in compliance with appearance standards
• Helps execute incentive programs and gratuities with the staff
• Maintains good relationship with other departments (marine, retail, and administration)
• Leads by example; maintains highest level of professionalism, integrity, and sound work habits
• Develops and executes programs that improve the level of service and product quality
• Gathers necessary information from other departments to ensure amazing guest satisfaction (special requests, additional services, special timing, etc.)
• Assist in managing the front-of-the-house and back-of-the-house restaurant staff, including recruitment, training, coaching/discipline, and retention
• Ensures all opening and closing duties, include stocking, replenishing, wiping, sweeping, and other duties as required to maintain an appealing, hygienic, and safe environment for staff and guests
• Operates all restaurant systems (point of sale, inventory/purchasing system, reservations system)
• Reconciles cash and credit sales with the point-of-sale system
• Completes any other duties as assigned
• Provides exceptional hospitality to guests and staff as prescribed in RESPECT Service System
• Conducts pre-shift meetings and communicates with all restaurant and kitchen staff
• Resolves guest issues, conflicts and complaints in a professional and timely fashion within the scope of authority; refers any unusual situations to the Manager

Requirements & Qualifications

• Full G driver’s license with a clean driver’s abstract
• Will be required to be available for work on all major holidays, weekends and evenings
• Hospitality or Culinary degree preferred
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
• Smart Serve Certificate required
• Food Handler’s Certificate required
• Demonstrated ability to manage multiple priorities/tasks
• Minimum of three (3) years restaurant and/or kitchen supervision experience
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications.

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.