Administrative Support/Data Entry Clerk

About Us

Coast2Coast First Aid and Aquatics Inc. is a leading provider of safety courses and supplies in Canada. With operations in over 17 major cities, we have established ourselves as a trusted name in the industry. As we continue to grow and expand, we are committed to delivering exceptional training and customer service across all our locations. Our experienced instructors offer a wide range of courses, including first aid, CPR, and lifeguard training, ensuring individuals and organizations receive the highest quality education. Join us in creating safer communities and making a difference in people's lives as we expand our reach even further.

Join the dynamic team at Coast2Coast First Aid and Aquatics Inc., Canada's premier provider of Safety Courses and supplies. We are currently hiring enthusiastic individuals for the position of Admin Support/Data Entry Representative. Join us in providing exceptional support and making a positive impact on our valued customers.

Responsibilities:

Customer Interaction:

• Maintain a high level of competitiveness and product knowledge.
• Handle inbound and outbound calls to provide quotes, book courses, and process orders for products and services.
• Assist customers with inquiries related to pricing, availability of training, and order status.
• Resolve customer issues and provide solutions within established guidelines and policies.

Data Entry:

• Accurately enter and update large volumes of data into the system.
• Enter and maintain customer information and orders accurately into the database.
• Perform data entry tasks, including updating customer records, processing payments, and generating reports.
• Maintain data confidentiality and security.
• Review data for errors or inconsistencies and make corrections as needed.
• Verify the accuracy and completeness of data entered.

Admin Support:

• Efficiently process course refunds to ensure customer satisfaction.
• Utilize online tools and applications to navigate and update information.
• Utilize online tools and applications to navigate and update information.
• Responsible for assigning pins to participants for certification recognition.
• Multitask efficiently to handle high-volume calls and data entry tasks.
• Make effective and accurate decisions within designated authority.

Requirements:

Experience and Skills:

• Strong attention to detail and active listening skills.
• Strong time management skills.
• Minimum of 1 year of customer service experience.
• Ability to build customer relationships and effectively sell over the phone.
• Ability to handle high-volume calls.
• Excellent written and verbal communication skills.

Qualities and Attributes:

• Excels in fast-paced environments.
• High energy and passion for helping people.
• Assertive with a high level of confidence.
• Problem-solver with demonstrated critical thinking skills.
• Adaptive to changing customer needs.
• Ability to overcome objections.
• Results-oriented.

Thank you for considering joining our team at Coast2Coast First Aid and Aquatics Inc. We value your dedication and commitment to delivering exceptional customer service. We look forward to hearing from you soon.

Job Type: Full-time

Salary: Up to $19.00 per hour

Benefits:

• Employee assistance program
• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Thornhill, ON L4J 2L1: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Administrative: 1 year (required)
• Data entry: 1 year (required)

Work Location: In person

Expected start date: 2023-06-01