Account Specialist - 12 Months

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We're looking for an Account Specialist!

This role is a 12 month temporary assignment.

The Account Specialist is responsible for providing Entrust’s internal and external customers with a highly-reliable customer service experience. The position requires the use of independent judgment to: build customer relationships, manage all assigned customer projects and orders; interpret and apply Entrust business practices and systems; troubleshoot and resolve all customer satisfaction issues.

Our colleagues demonstrate best-in-industry experiences by building trust and providing effective and timely results for our customers.

Responsibilities

• Collaborate with colleagues as needed to manage workload.
• Provide status updates to customers and Sales regarding orders.
• Address opportunities for process and/or system improvements to enhance the customer experience.
• Identify, research, and resolve customer questions and inquiries
• Serve as a liaison between customers and non-customer facing colleagues to ensure timely, appropriate transfer of information and response to inquiries. Accurately documents inquiries into proper databases and routes to appropriate support teams.
• Delivers on commitments to internal and external customers by identifying unseen barriers and addressing in a proactive manner. Ex: on-time delivery, correct quantities, special shipping instructions, etc.
• Will serve as a subject matter expert liaison for the team.
• Provide customer order management and issue resolution including, but not limited to:
• Focuses on meeting each customer’s needs, motives, behaviors and expectations while working in a multi-task environment.
• Develops and maintains effective working relationships with internal teams, partners and customers.
• Analyzes and manages reporting information as it applies to delivering accurate and effective order management to customers.
• Proactively manage all orders from receipt to closure, communicating via email and phone calls.
• Accurately validates warranty and service-contract coverage of products, pricing and availability inquires, etc.
• Meet or exceed Account Specialist performance standards and metrics with a focus on quality, accuracy, timeliness and effective communication.

Qualifications

Basic Qualifications

• High School Diploma
• Excellent keyboarding skills
• Experience in a service or manufacturing environment utilizing integrated business systems.
• Proficiency with Microsoft Office
• 4+ years of customer service experience

Preferred Qualifications

• Familiarity with Oracle EBS, specifically for order management and service management
• Self-motivated with the ability to execute multiple projects at once with high-quality output.
• Ability to engage and interact with various teams with impact and influence.
• Customer Service experience in a business to business environment
• Able to work independently and in a team environment, demonstrating professional demeanor in all work-related interactions.
• Exhibits agility and flexibility to adjust to changing demands
• Excellent verbal and written communication.
• Proficiency with Salesforce.com or another CRM system
• College Diploma or bachelor’s degree in business

This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information.

Vaccination for Covid-19 is currently a condition of employment for field service roles in the U.S., subject to accommodation for qualifying reasons (i.e., medical, religious, etc.) under applicable law. If you would like more information about accommodations, contact [email protected].

For US Roles, Or Where Applicable

Entrust is an EEO/AA/Disabled/Veterans Employer

Recruiter

Ceara Dowell

[email protected]