It System Support Assistant Jobs

Manage and maintain IT systems and databases

Assist with the development of IT policies and proceduresRequirements:

Previous experience in a similar role

Good knowledge of Windows server, MS Office, Active Directory and Exchange

Knowledge of networking and network security

Excellent communication and customer service skills

Delegate tasks to promote knowledge transfer and ensure operational demands are met efficiently.

Minimum of 2 years’ experience in a related role.

Programming experience using Java, HTML, Python; experience with Frappe would be an asset.

Advanced Word, Excel and PowerPoint (or equivalent) skills.

Assist with IT operations, troubleshooting and problem-solving as required.

Problem solve, provide expert support and act as an internal resource as required.

Certifications in Windows system management is a plus

Experience in using ServiceNOW for IT service management functions for Incident management and Service reque management.

Provide technical account management for customers resolving issues and escalating when appropriate

Manage incidents and service requests that are individually assigned within the appropriate service level agreement

Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, ema chat/IM, and remote control/assist software

Build and maintain knowledge base and document procedures

· Software knowledge including: MS Word, MS Excel, Outlook, Internet, and Case Management Software

· Superior organizational/document management skills with a strong attention to detail

· Liaise with building management regarding maintenance, security cards and parking

· Ability to manage work responsibilities in an unstructured environment

· Manage file closing procedures and closed file storage

· Strong team player with excellent interpersonal skills and a strong customer service focus

Provide support for data management, backups, disaster recovery, and business continuity

Minimum five years related system and network administration experience

Knowledge of Virtualization Environments, Microsoft Environments, Active Directory and Windows Server

Knowledge of TCP/IP Network Protocols

Experience on Azure and O365

Possess strong organizational skills, attention to detail, disciplined approach to work

Prior experience in a similar role is advantageous, but not required.

Outstanding problem-solving skills, with the ability to think on your feet.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.

Strong sales skills, with the ability to identify potential leads and cultivate customer relationships.

Troubleshoot and resolve hardware, software, and network issues.

Provide prompt and efficient support to all users.

Experience with networking protocols and infrastructure, including DNS, DHCP, TCP/IP, UDP, Firewalls and Content Filters, under both Windows and Linux

Experience with both LDAP and Active Directory

Experience with Windows Domain Controllers and Linux Name servers

Experience with network packet sniffing tools such as Wire Shark

Experience web protocols such as HTTP, HTTPS, SSL, TLS and RTSP

Experience with VMWare ESXi and with Microsoft Hyper-V

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