It System Support Assistant Jobs in Ontario

Certifications in Windows system management is a plus

Experience in using ServiceNOW for IT service management functions for Incident management and Service reque management.

Provide technical account management for customers resolving issues and escalating when appropriate

Manage incidents and service requests that are individually assigned within the appropriate service level agreement

Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, ema chat/IM, and remote control/assist software

Build and maintain knowledge base and document procedures