Solutions Consultant Canada Jobs in Canada, Montréal, Quebec

Skills, Experience, Degrees or Certifications

We offer fully paid benefits, wellness leave programs & Birthday Leave!

Clearly articulate the benefits of CyberClan services to all external clients up to C-level executive

Work with Project Managers to ensure successful project delivery

Experienced with the use and configurations of leading EDR, SIEM and Email Security solutions

Experience with penetration testing, vulnerability assessments and risk auditing services.

Management Consulting experience and the ability to engage with clients and manage projects successfully

Strong Analytical Skills and experience in data analysis

Proven Consulting experience in a similar role

Excellent Communication skills, both verbal and written, with the ability to present complex information to all levels of the organization

Financial expertise and experience managing budgets, forecasting and developing financial models, with the ability to analyze and interpret financial data

Ability to work independently and remotely

Opportunity to be part of a team of experts with deep industry knowledge

Remote work flexibility, allowing for a better work-life balance

Bachelor's degree in a relevant field or equivalent experience

Proven experience in working with retailers and understanding their needs

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Must excel in a fast-paced environment where critical thinking and time management skills are required for success

Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required

Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions

Degree, or Post-Secondary Education -Information Technology, or related technical field preferred

Experience in a technical support position an asset

Provide timely and world class customer support to users via multiple channels

Excellent time management and prioritization skills.

Knowledge of maintenance and asset management practices

Post-secondary degree or diploma in the field of Geography, GIS, Computer Science or related discipline, or equivalent experience and skills

A genuine interest in ensuring our customers success by offering industry leading customer service.

Can quickly adapt to changes relating to technology and work responsibilities.

Communicate effectively with clients using a variety of means including telephone, e-mail and remote support technologies.

Strong communication, relationship management, problem solving and documentation skills with attention to detail.

Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus

Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience

Experience with Knowledge-Centre Support (KCS)

Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.

Contributing to and helping maintain knowledge base tool

Effectively use and search the knowledge base, occasionally contributing new or updated content

Excellent communication skills, written and oral

Demonstrated ability to multi-task, prioritize, and manage customer expectations

Experience supporting and trouble-shooting web-based software applications

Preference for those with experience using diagnostic tools to help resolve customer issues

Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application

Basic to intermediate knowledge/experience in Digital Advertising

Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus

Proven experience in technical support, product support, and/or software engineering capacity

Basic to intermediate Javascript experience is required

Strong problem-solving and analytical abilities

Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions

Must excel in a fast-paced environment where critical thinking and time management skills are required for success

Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required

Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions

Degree, or Post-Secondary Education -Information Technology, or related technical field preferred

Experience in a technical support position an asset

Provide timely and world class customer support to users via multiple channels

Experience in Care Delivery, Care Coordination, or Business Intelligence, for either Skilled Nursing, or Senior Living facilities

Effectively use and search the knowledge base, consistently contributing new or updated superior quality content

Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content

Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes

Formalized approach to problem-solving, certification in RCA an asset

Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences

Effectively use and search the knowledge base, consistently contributing new or updated superior quality content

Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content

Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes

Formalized approach to problem-solving, certification in RCA an asset

Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences

Demonstrated ability to multi-task, prioritize, and manage customer expectations

3+ years of payment processing experience

Excellent communication and collaboration skills

Senior Solutions/Sales Engineer - 100% remote (USA and Canada) - $105k salary

Medical, dental, and vision insurance

Hardware set-up (monitor x2, keyboard, laptop and headset)

4+ years in a Sales/Solutions Engineering role

Proven success conveying customer requirements to Product Management teams.

Collaborate with Product Management, Engineering, and Marketing to continuously improve Invafresh products and marketing.

Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system design

Bachelor's degree in computer science, engineering, mathematics or related fields, or equivalent experience

Outstanding presenting skills to both technical and executive audiences, whether informal or using presentations and demos.

Broad range of experience within large-scale analytics and cloud technologies

Learning. You have excellent listening skills that helps you to learn from our clients and those around you

Ambition. You look for opportunities to deliver greater value to those around you

Imagination. You identify a range of solutions to problems

Inspiration. You lead by example and encourage others

Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations

Results. You accept responsibility for your action

Bonus- Shopify hands-on knowledge and/or e-commerce agency experience is a plus

Retail experience and knowledge of latest trends (omni-channel, loyalty, supply chain, logistics, B2B)

Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies

Engaging with clients through requirements discovery and strategic consulting sessions

Hands-on skills of Front-End web development (HTML, JavaScript, CSS, Liquid)

Strong API knowledge (REST and GraphQL) for enterprise integrations.

Effectively use and search the knowledge base, occasionally contributing new or updated content

Excellent communication skills, written and oral

Demonstrated ability to multi-task, prioritize, and manage customer expectations

Experience supporting and trouble-shooting web-based software applications.

Preference for those with experience using diagnostic tools to help resolve customer issues.

Prior experience using PointClickCare is an asset (modules such as Orders, eMAR, HL7 messages.)

Retail experience and knowledge of latest trends (omni-channel, loyalty, supply chain, logistics..)

Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies

Engaging with clients through requirements discovery and strategic consulting sessions

2+ years of experience in presales solutions engineering or consulting, with experience in handling larger accounts

Strong API knowledge (REST and GraphQL) for enterprise integrations.

Creating customized product demos and proof of concepts for use during virtual or on-site client demonstrations

Experience in Care Delivery, Care Coordination, or Business Intelligence, for either Skilled Nursing, or Senior Living facilities

Effectively use and search the knowledge base, consistently contributing new or updated superior quality content

Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content

Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes

Formalized approach to problem-solving, certification in RCA an asset

Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences

Proactive project management across many customers, to manage requirements and tasks across onboardings

Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

Experience working with product and engineering teams

Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

Do whatever it takes to make customers happy + successfully onboard them as quickly as possible

Continuously improve the post-sales processes to help our customers accelerate the time to value

Design and document the integration and spend workflow architecture considering the customer’s requirements around SOX compliance and employee experience

10+ years of experience with NetSuite. NetSuite certifications are a big bonus.

Experience in customer facing roles and strong verbal and written communication skills.

Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices

Experience integrating systems with ERP or external audit/internal audit/procurement/GL accounting professional experience

Experience integrating or implementing systems such as P2P, HRIS, ticketing, SSO, CLM