Servicenow Quality Assurance Analyst Jobs

Analyze and translate organizational requirements, functional and system specifications into test cases.

Create reporting of defects according to established requirements and the distribution to the project team.

Previous experience or exposure to our internal applications (BDI, CRM, CPL) OR

DEC or DEP or any working experience related to quality assurance.

Strong written and oral communication skills in English (French is an asset).

Strong interpersonal skills and analytical skills.

- Proven experience in software testing and quality assurance, including test planning, test execution, and defect management

- Familiarity with defect tracking systems and test management tools

- Must have foundation-level certification in QA such as ISTQB foundation, CSTE, CAST, CTFL, and CSQA

- Strong knowledge of software testing methodologies, tools, and best practices

- Proficiency in manual and automated testing techniques and tools

- Ability to write and maintain automated test scripts

Will have experience SAP Employee Central SuccessFactors. Sodales labour relations experience is also a benefit.

Must be comfortable with highly complex solutions. Experience with cloud ERPs a benefit.

3 + years of relevant QA experience.

Experience working independently while supporting QA and other project leads.

Knowledge of testing methodologies, best practices and processes.

Undergraduate Degree or Technical Certificate.

Experience with CRM and task management tools like Zendesk and monday.com/JIRA/shortcut.com or others.

Compensation will be reflective of your work experience, qualifications and skills.

Learn and apply new skills as required

1+ years Hands On QA Testing Experience including designing and using test cases.

Have experience with QA processes

Some experience or interest working with customers in a support capacity with technical products, including troubleshooting and documenting it

Motivated achiever with good organizational and time management skills.

Post-secondary degree or diploma in business, computer sciences, and/or finance/accounting.

5 years' experience in Accounting (Accounts Reconciliation)

Strong MS Office skills especially strong Excel skills.

Experience in analyzing and reporting on data.

Ability to manage strong relationships within and across multiple businesses and technology groups.

Strong organizational and time management

Must have foundation-level certification in QA

A minimum of 3 years of experience in the field of

Proven experience in software testing and quality

Strong knowledge of software testing

Excellent problem-solving and analytical skills,

Proven experience in software testing and quality assurance, including test planning, test execution, and defect management.

Strong organizational and time management skills, with the ability to handle multiple tasks and projects simultaneously.

Familiarity with defect tracking systems and test management tools.

Nice to have Skills & Knowledge:

Collaborate with developers, business analysts, and project stakeholders to understand requirements and ensure comprehensive test coverage.

General university degree or specialized college diploma or equivalent experience in computer science, engineering, or a related field.

Work alongside the development team and product management team to resolve all issues as efficiently as possible.

Generate test case/ traceability matrix and test plan from given requirements.

Suggest best approaches for test automation of different types of requirements.

Work with the product team for clarification on requirements and functionality.

3+ years of QA/Test automation experience.

Strong automation experience in Selenium or other similar technologies to instrument web-based applications.

Keep management informed on all deliverables and/or related activities.

Proven knowledge of requirements collection, documentation and analysis methodologies.

Collaborate with stakeholders by gathering, documenting and analyzing their requirements to understand, document and/or restructure current business processes.

Ensure that discussion points and requirements are captured and distributed to relevant parties for follow-up and closure.

If necessary, conduct knowledge transfer exercises with the supplier and/or end-users.

Five (5) years of experience in business process analysis positions.

• Translate functional and technical requirements into test scenarios and test cases

• Ensure that all functional requirements are met

• 3+ years of experience of quality assurance and software testing

• Build UAT scripts and facilitate UAT with business SMEs

• Execute test plans and test scripts; maintain test case library

• Assist in the implementation of QA standards and continual improvement activities

5+ years of strong knowledge of end-to-end test methodology (test strategy, test plan, SDLC, defect management and test reporting metrics)

Exceptional organizational and time management skills with the ability to manage multiple, competing deadlines and priorities.

Prior experience in the wealth management industry would be an asset.

Supporting the QA lead with the Defect management activities.

Reviewing requirements, specifications, and technical design documents & providing feedback to the Business Analyst.

Reporting on open/closed defects to the QA Lead / Project Manager.

Researching across multiple systems and assisting in updating defect management with requirement basis of defects.

Experience in multiple test management and defect tracking tools such as HP Quality Center, CA Rally, JIRA, Perforce Helix, etc.

Demonstrated experience writing and working with Business, Functional, Non-Functional, and performance requirements.

General Business Analysis skills and experience.

Supporting the QA team in understanding test cases, defects, and requirement needs for testing and escalating issues.

Intermediate to senior level QA testing experience.

Researching across multiple systems and assisting in updating defect management with requirement basis of defects.

Experience in multiple test management and defect tracking tools such as HP Quality Center, CA Rally, JIRA, Perforce Helix, etc.

Demonstrated experience writing and working with Business, Functional, Non-Functional, and performance requirements.

General Business Analysis skills and experience.

Supporting the QA team in understanding test cases, defects, and requirement needs for testing and escalating issues.

Intermediate to senior level QA testing experience.

Researching across multiple systems and assisting in updating defect management with requirement basis of defects.

Experience in multiple test management and defect tracking tools such as HP Quality Center, CA Rally, JIRA, Perforce Helix, etc.

Demonstrated experience writing and working with Business, Functional, Non-Functional, and performance requirements.

General Business Analysis skills and experience.

Supporting the QA team in understanding test cases, defects, and requirement needs for testing and escalating issues.

Intermediate to senior level QA testing experience.

Good understanding of system change management processes as well as strong written documentation skills

Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.

Excellent knowledge of testing methodology

Experience developing test plans and test cases

Previous experience with automated testing would be an asset, but not mandatory

Experience with iSeries/AS400 would be an asset, along with API understanding

Troubleshoot, log, document, track and assist the vendor, Motorola, to resolve technical issues encountered during the NG-PTT Server platform qualification/validation process.

Knowledge of and ability to develop trading-specific strategies to achieve client goals

Perform Device certification MCPTT device testing.

Our telecom client, Bell Canada, is looking for an experienced QA analyst to join their team.

Evaluate, test, and qualify Motorola's NG PTT features and downloadable clients to meet aggressive timelines.

Deep dive into technical problems and collaborate with multiple stakeholders to troubleshoot issues and drive client satisfaction

Excellent time management skills to meet demanding deadlines and produce high-quality work

Manage relationships with key stakeholders and all associated reporting requirements related to Regulatory and Internal Compliance matters.

Management of adjudication licenses across Claims to ensure compliance within the Atlantic and Quebec regions

Strong computer skills including working knowledge of Microsoft Office Suite and various Claims systems

Prior project participation with creation and management of workflow processes

Oversight and submissions for regulatory requirements for Facility Association (Risk Sharing Pool) submissions on behalf of Claims nationally

Experience in the use of test management tools such as Jira, TestRail etc.

Proficiency in test management and defect tracking tools.

Identify and prioritize test cases based on project requirements and risks and develop associated test plans and timelines.

Collaborate with cross-functional teams, including vendors, business and technical subject matter experts, developers, business analysts, and project managers.

Minimum of Five (5) years experience as a QA Analyst or similar role.

Excellent analytical, problem-solving, and troubleshooting skills.

Identify and prioritize test cases based on project requirements and risks and develop associated test plans and timelines.

Experience in test automation using scripting or test automation tools.

Knowledge of cloud-based services (e.g. AWS, Azure).

Collaborate with project stakeholders to define test objectives, test plans, and test strategies.

Understanding of the software development life cycle (SDLC) and Agile methodologies.

5+ years of working experience in writing requirements, architecture documents, or other governance documents associated with application management.

3+ years of experience with ServiceNow Business Systems analysis or on platform Development.

Sound knowledge of ITIL V3 or V4 ITSM Processes/Practices. ITIL foundation Certified.

5+ years of experience analyzing and managing performance, redundancy, and capacity.

Identifies critical data gaps and proposes solutions including the building of metadata models and business glossaries.

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.