Regional Customer Service Manager Jobs

· Promoting features and benefits as part of ongoing portfolio reviews.

· Manage policy renewal process and client inquiries to make changes to their policies.

· 1-3 years customer service experience

· Proficient computer skills in MS Office applications.

· Call center, insurance and upselling experience is preferred.

Employee discounts (15% on auto and property insurance, plus many other products and services)

Best-in-class health, medical and life insurance benefits;

Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.

Various other duties and responsibilities.

Experience managing teams of technical resources

Experience in customer facing support role/environment

Excellent communication skills (verbal and written)

Strong organizational skills and exceptional time management skills

Minimum 2 years of experience in a supervisory role; experience leading team members remotely is an asset

You’ll be the go-to person for high-touch escalations, which you’ll handle with compassion and professionalism using your conflict resolution skills.

You’ll hire, onboard, train, and performance manage candidates and team members in your department.

3-5 years of experience in Customer Service roles in a mid- or larger-sized organization showing progressive development

Self-motivated, with leadership skills and a high energy outlook

Balance auction results, and take care of accounts receivable, collections and banking responsibilities.

Excellent written and verbal communication skills in English.

Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.

Outstanding people skills – you’re outgoing, diplomatic, patient, and a good listener.

Comprehensive medical and dental benefits.

Ensure that superior customer service is delivered at all times to all customers.

Experience in personnel management and coaching

Experience in business development and customer service

Health and wellness program, including many options

Employee and Family Assistance Program

Ready to live your ambitions?

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Proven experience in customer service management or a similar role within the food production industry.

Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.

Customer scorecard management or personal scorecard

Own brokerage paperwork for crossing the border effectively and manage all other logistic requirements for each region

Proficient in using customer relationship management (CRM) software and other relevant tools.

Familiarity with inventory management systems and logistics processes.

Experience in the management of personnel in a unionized environment

Effective time management and organization skills with the ability to prioritize workloads and meet deadlines

Management experience in the Aviation Security Industry in a unionized environment

A Bachelor's Degree in Business Administration, Management, Finance, Criminal Justice, or related field of study is desireable

Compile reports for the screening area under their management

Ability to implement performance management / discipline with direct reports

4-5 + years' of customer service at a management level required

Manage large customer/business accounts and support with daily questions and opertations

Manage the on-boarding of new accounts

Bachelor's degree or equivalent experience

Strong problem solving skills with the ability the multitask

Excellent written and verbal communication skills

Experience in personnel management and coaching

Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.

Build loyalty by maintaining close relationship with clients and offering them quality service

Experience in business development and customer service

Knowledge of financial products and services

Please note that the incumbent will be assigned to the branch in Lasalle.

Post-secondary education or equivalent work experience.

Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team.

Experience leading and championing change initiatives.

Provide leadership and direction of client-facing service teams

Focus on coaching and development of their teams, and foster a high-performance culture.

Highly adaptable, driven to develop talent and help people be their best.

Experience in personnel management and coaching

Experience in business development and customer service

Knowledge of financial products and services, an asset

Health and wellness program, including many options

Employee and Family Assistance Program

Ready to live your ambitions?

Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).

10+ years customer service experience preferably providing technical support

Experience using Zendesk or similar platforms

Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.

Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;

Continuously identify opportunities to increase efficiency and effectiveness