Regional Customer Service Manager Jobs in Quebec

Experience working independently and within a small team, preferably remotely

You have worked with product management-focused tech and understand the voice and challenges of our users.

Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier

Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction

Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement

Identify growth opportunities within accounts to increase ARR

Apply knowledge, experience, training, documentation, communication to make the correct technical diagnosis and provide the right answer to the customer.

Manage customer expectations for open service-related topics ensuring the completion of technical interventions in optimal efficiency and reliability conditions.

Provide reports of his activities to department supervisor/manager to include reporting activities in TSheets.

Work collaboratively with direct manager to provide appropriate technical solutions and identify actions

High School diploma or GED or equivalent experience.

Managing and monitoring all service activities for the K-Customers in assigned territory.

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

· Promoting features and benefits as part of ongoing portfolio reviews.

· Manage policy renewal process and client inquiries to make changes to their policies.

· 1-3 years customer service experience

· Proficient computer skills in MS Office applications.

· Call center, insurance and upselling experience is preferred.

Employee discounts (15% on auto and property insurance, plus many other products and services)

Experience in personnel management and coaching

Experience in business development and customer service

Health and wellness program, including many options

Employee and Family Assistance Program

Ready to live your ambitions?

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

Experience in personnel management and coaching

Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.

Build loyalty by maintaining close relationship with clients and offering them quality service

Experience in business development and customer service

Knowledge of financial products and services

Please note that the incumbent will be assigned to the branch in Lasalle.

Experience in personnel management and coaching

Experience in business development and customer service

Knowledge of financial products and services, an asset

Health and wellness program, including many options

Employee and Family Assistance Program

Ready to live your ambitions?