Overnight Assistant Front Office Manager Jobs

Manage outgoing mail, including courier services when necessary.

Prior administrative or office support experience is a plus.

Strong attention to detail and organizational skills.

Excellent communication and interpersonal skills.

Input mailing addresses and policy details accurately.

Provide general administrative support to the office as required.

Oral and written communication skills

Knowledge of standard office equipment

Maintaining and updating files and records

Answering calls, taking messages, and redirecting calls

Sorting and distributing incoming mail and preparing outgoing mail

Using office equipment like facsimile machines, printers, photocopiers, and computers

Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews

Your experience and skills include:

Competitive extended benefits package including medical, vision and dental for full time permanent status

Consistently offering professional, friendly and engaging service

Assisting the Front Office Manager and Director of Front Office in all aspects of the department

Previous leadership experience at a luxury setting an asset

Manage appointment schedules, ensuring seamless coordination.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Previous experience in a customer service or administrative role is a plus.

Greet and assist visitors with a friendly and helpful demeanor.

Handle incoming calls and direct them to the appropriate department.

Manage appointment schedules, ensuring seamless coordination.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Previous experience in a customer service or administrative role is a plus.

Greet and assist visitors with a friendly and helpful demeanor.

Handle incoming calls and direct them to the appropriate department.

Undertake other ad hoc related responsibilities, as required.

Functional Knowledge - Familiarity with 5 star expectations for Front Desk, Reservations and Service Center procedures, systems and protocol.

Ethical and professional conduct - Fulfills responsibilities with highest integrity.

Minimum 2 years previous work experience in a similar capacity within an international world-class hotel of 4 stars or greater.

Previous Shangri-La Hotels and Resorts experience an asset.

Handle guest arrival and departures, guest telephone inquiries and in-house shopping purchases.

· 2-3 years of Front Office managerial experience, preferably with a full-service hospitality asset.

· Proficiency in hotel property management technology is required.

· Extensive knowledge of Opera and familiarity with computer software (Microsoft Office, Payroll, Guest App, Key Control)

· Exceptional communication and guest service skills are a must.

· Prior experience in a Marriott property is considered an asset.

·Ability to utilize basic computer functions and experience in a hospitality environment.

Business/financial industry experience or knowledge

- Experience in Operations, or financial industry, Finance related degree

1-4 years administrative/customer service related experience

Job Title: Clerical - Office Clerk - Proficient

: Office Clerk – Proficient

- Verbal and written communication, multi-tasking, customer service and interpersonal skills

Degree or Diploma in Hospitality Management is an asset

Consistently offer professional, friendly, and engaging service

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

Previous experience in a similar leadership role is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities and the ability to lead by example

Executing on a range of administrative tasks in support of the office and the management team

Excellent oral and written communication skills

Meticulous attention to detail and organizational skills

Minimum 3 years of similar/relevant work experience

Comprehensive company health benefits plan

Responsibilities include but are not limited to:

Familiar with Property Management Systems

A degree or diploma in Hotel Management or equivalent

Act as a designate when the Front Office Manager is away or otherwise engaged

A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

Experience working with and leading a unionized team

Experience of managing people and developing people

Microsoft Word and Excel experience are a must

Keen organizational skills and great attention to detail

Skills required for the position:

Primary point of contact for clients

Operating multiple phone lines and directing phone calls

Ability to multitask and prioritize tasks

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Identify the developmental needs of others and participates in coaching, mentoring or otherwise helping others to improve their knowledge or skills.

Supporting Management of the Guest Services Team

·Revenue Management and up selling program implementation and monitoring for front office associates.

Utilize interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Manage your day-to day tasks ensuring the quality and meeting the expectations of the customers on a daily basis.