Register
Recruit Create CV

Level 2 Support Analyst Jobs

Information Technology Support Technician Level 2
By Polykar Inc. At Montreal, Quebec, Canada
Knowledge, Skills and abilities Required
Knowledge in Microsoft Hyper-V and Active Directory experience.
Offers advanced support, maintenance, and testing for technological systems, troubleshooting moderately complex hardware, software, and network issues.
Excellent interpersonal and communication abilities.
Provides assistance and troubleshooting for various software applications and hardware systems used by department users.
Delivers individual and group training to staff, on new or updated technologies.
Desktop Support Analyst Level 2
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Provide technical support both through the IT SHOP and remotely to respond to user requests and implement necessary fixes.
Extensive experience with MAC support, configuration processes, incident investigations, etc.
Excellent customer service skills required
Knowledge of Office 365 is preferred
Work in a large environment
Be part of a dynamic team.
Desktop Support Engineer (Level 2)
By NSC Global At Calgary, Alberta, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.
Desktop Support Engineer (Level 2)
By NSC Global At Toronto, Ontario, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.
18933 - Business Analyst Level - 2
By S M Software Solutions Inc. At Fredericton, New Brunswick, Canada
Skills Matrix and References (Mandatory)
Detailed review of existing business requirements.
Document the results of the business and information technology requirement sessions and write the Business Requirements document.
Author test case specifications, requirements traceability documentation, and contribute to the compilation and execution of test plans.
Office Location: In Fredericton, Remote
Updated Resume in word format (Mandatory)
It Support Specialist - Level 2
By Alpha Corporate Technologies At Mississauga, Ontario, Canada
-Compensation based on experience and skills assessment
oExceptional client service skills, and ability to empathize with how a technical issue affects the client.
IT Support Specialist Level 2
·Help desk: 3 years (Required)
·Active Directory: 3 years (Required)
·M365 admin: 3 years (Required)
Media Analyst Level 2 Jobs
By Meltwater At Toronto, Ontario, Canada
Assist team with senior management research requests
Help senior management research and develop pitches for new clients
Research and gain a working knowledge of each client’s on-going industry and policy news
Be part of the Delivery Services team, providing support and reporting for various client projects and leveraging Meltwater’s proprietary software platforms
Become an expert user on in-house SaaS platforms
Work closely with clients to ensure data quality and ensure delivery timelines are met
Business Analyst Level 2 Jobs
By vTech Solution Inc At Vancouver, British Columbia, Canada
The Business Analyst Level 2 is required to have the following skills and experience:
Develop and present business cases including feasibility studies, risk assessments and cost benefit analysis of solution alternatives,
develop and present business cases including feasibility studies, risk assessments and cost benefit analysis of solution alternatives,
3. Manage the quality of the delivered business solution to ensure it meets the quality expectations:
Model and document technical solutions,
Define and document product and funding for development and ongoing support,

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Level 2 Support Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a desire to help customers, this could be the perfect job for you!

Overview:

A Level 2 Support Analyst is a technical support specialist who provides assistance to customers who are experiencing technical issues with their products or services. They are responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. They may also be responsible for providing training and support to customers.

How To Become an Level 2 Support Analyst:

To become an Level 2 Support Analyst, you will need to have a strong technical background and experience in customer service. You should also have a good understanding of computer systems and software, as well as a good working knowledge of customer service principles. Additionally, you should have excellent communication and problem-solving skills.

Level 2 Support Analyst Skills:

• Technical expertise
• Excellent customer service skills
• Problem-solving skills
• Good communication skills
• Ability to work independently
• Knowledge of computer systems and software
• Knowledge of customer service principles

What is Level 2 Support Analyst Knowledge?

• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service best practices
• Knowledge of customer service software

What is Level 2 Support Analyst Responsibilities?

• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Train and support customers
• Monitor customer service performance
• Document customer service issues

What is Level 2 Support Analyst Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting
• Previous experience in training and support

What is Level 2 Support Analyst Qualifications?

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Level 2 Support Analyst Education:

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Tools to Help Level 2 Support Analyst Work Better:

• Customer service software
• Remote access software
• Knowledge base software
• Automation software
• Project management software

Good Tips to Help Level 2 Support Analyst Do More Effectively:

• Listen carefully to customer inquiries and provide clear and concise answers
• Stay up to date on the latest technologies and trends
• Use customer service software to track customer inquiries and resolutions
• Utilize automation software to streamline customer service processes
• Develop a knowledge base of common customer inquiries and resolutions

Common Level 2 Support Analyst Interview Questions:

• What experience do you have in customer service?
• What experience do you have in technical support?
• How do you handle difficult customer inquiries?
• What troubleshooting techniques do you use?
• How do you stay up to date on the latest technologies and trends?