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Customer Service Team Manager Jobs

Customer Service Team Leader
By L'OCA Quality Market At Sherwood Park, Alberta, Canada

Are you a people person? Do you have the skills to make customers and team members smile? Then this job is for you! We are looking for a Customer Service Team Leader, but not just any team leader. We ...

Customer Service Team Member
By Workhoppers At Mississauga, Ontario, Canada
Support management team and follow all safety and
Establish or identify price of goods, services or
Receive and process payments by cash, cheque, credit
Wrap or place merchandise in bags
Calculate total payments received at end of work shift
May also stock shelves and clean check-out counter
Customer Service Manager Jobs
By 3 Step Recruitment Inc. At Vaughan, Ontario, Canada
Related customer service management experience in manufacturing.
Update management on any concerns and inability to meet scheduled timelines.
Strong verbal and written communication skills.
Our client, a manufacturer of building products is seeking a Customer Service Manager in Vaughan.
Build and lead the customer service department ensuring a highly engaged and motivated team.
Identify training needs for direct reports and ensure the development of the leadership pipeline and the personal growth of team member.
Team Leader - Customer Service Representative
By Skin Vitality Medical Clinic At Whitby, Ontario, Canada
Responsibilities include but are not limited to:
Flexible Language Requirement: · French not required
· Incentives (Team and Personal)
· Massive Product & Treatment Discounts
· A fun, friendly and supportive work environment
· Opportunities for professional growth and advancement
Customer Service Manager Jobs
By Walmart Canada At Edmonton, Alberta, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
Êtes-vous actuellement un associé de Walmart ?
Customer Service Manager Jobs
By Synerion North America Inc. At Toronto, Ontario, Canada

Synerion Inc. is a leading workforce management software company that specializes in providing innovative solutions to help organizations optimize their workforce productivity and efficiency. We are ...

Customer Service Manager Jobs
By Wazo Furniture At North York, Ontario, Canada
Strong organizational and time management skills
5+ years in a management role.
Post-Secondary Education or a combination of work experience and education
Determine ways of improving systems and processes to provide the best customer experience
Maintain professional and technical knowledge by tracking trends in call and service tickets and implementing improvements
Ensure the team is staffed appropriately to meet all performance requirements
Customer Service Manager Jobs
By Fresh Prep At Vancouver, British Columbia, Canada
Strong organizational skills and exceptional time management skills
Minimum 2 years of experience in a supervisory role; experience leading team members remotely is an asset
You’ll be the go-to person for high-touch escalations, which you’ll handle with compassion and professionalism using your conflict resolution skills.
You’ll hire, onboard, train, and performance manage candidates and team members in your department.
3-5 years of experience in Customer Service roles in a mid- or larger-sized organization showing progressive development
Self-motivated, with leadership skills and a high energy outlook
Customer Service Manager Jobs
By Ritchie Bros. At Saskatoon, Saskatchewan, Canada
Balance auction results, and take care of accounts receivable, collections and banking responsibilities.
Excellent written and verbal communication skills in English.
Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
Outstanding people skills – you’re outgoing, diplomatic, patient, and a good listener.
Comprehensive medical and dental benefits.
Ensure that superior customer service is delivered at all times to all customers.
Manager, Customer Service Jobs
By National Bank of Canada At Québec, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?
Customer Service Team Manager - East And West
By Cansel At Canada
I am hiring 2 Customer Service Team Managers (1 for Eastern Canada and 1 for Western Canada)
As Cansel’s Customer Service Manager, you will be responsible for the following areas within Westernregion of Canada:
·Knowledge of our products, services and procedures
·Knowledge of our computer information systems such as SAP, Salesforce, Microsoft Word, and Excel
·Strong interpersonal communication and skills
·Focusing on the people on your team:
Customer Service Manager Jobs
By Michaels Stores At Kingston, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Service Manager Jobs
By GoodLeaf Farms At Calgary, Alberta, Canada
Proven experience in customer service management or a similar role within the food production industry.
Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
Customer scorecard management or personal scorecard
Own brokerage paperwork for crossing the border effectively and manage all other logistic requirements for each region
Proficient in using customer relationship management (CRM) software and other relevant tools.
Familiarity with inventory management systems and logistics processes.
Concierge Manager (Customer Service Manager)
By Laura Canada At Mississauga, Ontario, Canada
Minimum 5 years proven industry experience in customer service, experience in eCommerce is an asset
Minimum 3 years of people leadership experience
Strong verbal and written communication skills (French/English)
Bachelor’s degree in a related field, Master’s degree is an asset
Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos
Ability to empathize and find creative solutions when emotions are involved
Team Lead-Customer Service Jobs
By Randstad Canada At Brossard, Quebec, Canada
Experience in personnel management (Strong asset)
Manage a team of several employees
Support the Sales and Relationship Manager in the development of the annual budget and operating plan.
Implement and manage internal controls, policies, processes and procedures.
A base salary of up to 65k per year
An annual bonus program of 3.5k to 5k per year
Customer Service Manager Jobs
By Strategy Recruitment Group At Markham, Ontario, Canada
4-5 + years' of customer service at a management level required
Manage large customer/business accounts and support with daily questions and opertations
Manage the on-boarding of new accounts
Bachelor's degree or equivalent experience
Strong problem solving skills with the ability the multitask
Excellent written and verbal communication skills
Manager, Customer Service Jobs
By National Bank of Canada At Canada
Experience in personnel management and coaching
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
Build loyalty by maintaining close relationship with clients and offering them quality service
Experience in business development and customer service
Knowledge of financial products and services
Please note that the incumbent will be assigned to the branch in Lasalle.
Customer Service Team Member
By Michaels Stores At Ottawa, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions
Customer Service Department Manager
By Kent Building Supplies At Mount Pearl, Newfoundland and Labrador, Canada
Manage associate performance through feedback and identifying training opportunities
Ability manage changing priorities in a fast-paced environment
Experience in retail sales and supervision is preferred
A knowledge of department products is an asset
Typical career steps are to manage larger departments prior to becoming an assistant store manager
Process customer transactions through cash registers 
Manager, Customer Service Jobs
By National Bank of Canada At Val-d’Or, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Knowledge of financial products and services, an asset
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?

Are you a customer service professional looking to take your career to the next level? We are looking for a Customer Service Team Manager to lead our team to success! As the Customer Service Team Manager, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for training and motivating your team to provide excellent customer service. If you have a passion for customer service and are looking for an exciting challenge, this is the job for you!

Overview:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures.

Detailed Job Description:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to team members. Additionally, the Customer Service Team Manager is responsible for resolving customer complaints and inquiries, and ensuring customer service standards are met.

What is Customer Service Team Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and manage a team
• Problem-solving and decision-making skills
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Ability to handle customer complaints and inquiries
• Excellent organizational and time management skills

What is Customer Service Team Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of team management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools

What is Customer Service Team Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting

What is Customer Service Team Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of team management experience
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer service performance
• Experience in providing feedback and coaching to team members
• Experience in resolving customer complaints and inquiries

What is Customer Service Team Manager Job Responsibilities?

• Lead a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor customer service performance
• Provide feedback and coaching to team members
• Resolve customer complaints and inquiries
• Ensure customer service standards are met
• Maintain customer service metrics and reporting