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Customer Service Team Manager Jobs in Manitoba

Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Care Team Manager, Canada
By Allurion Technologies At Toronto, Ontario, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Team Manager, Customer Service - 18 Month Contract
By 407 ETR At Woodbridge, Ontario, Canada
Demonstrated leadership qualities, organization, time management, sound judgment and decision-making skills and a team player.
Ability to identify training requirements or process improvements and make recommendations for development to customer service management.
Work with the workforce group and management to ensure department standards, objectives, process improvement and system issues are addressed.
Completion of post-secondary education or equivalent work experience.
Responsible for the knowledge transfer of new and existing policy & procedures.
2- 3 years supervisory experience required in an inbound call centre or customer service environment.
Customer Service Team Lead
By Personnel Search Ltd. At Dieppe, New Brunswick, Canada
Managing any notable customer compliments or complaints that require action or acknowledgement at a management level
Troubleshooting queries from Customer Care team and support with calendar management.
Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.
Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
This key role will report to their Regional Clinic Manager.
(Can) Customer Service Manager
By Walmart Canada At Bowmanville, Ontario, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
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Customer Service Manager Jobs
By Synerion North America Inc. At Toronto, Ontario, Canada

Synerion Inc. is a leading workforce management software company that specializes in providing innovative solutions to help organizations optimize their workforce productivity and efficiency. We are ...

Customer Service Manager Jobs
By Wazo Furniture At North York, Ontario, Canada
Strong organizational and time management skills
5+ years in a management role.
Post-Secondary Education or a combination of work experience and education
Determine ways of improving systems and processes to provide the best customer experience
Maintain professional and technical knowledge by tracking trends in call and service tickets and implementing improvements
Ensure the team is staffed appropriately to meet all performance requirements
Customer Service Team Member
By Michaels Stores At Orillia, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions

Are you a customer service professional looking to take your career to the next level? We are looking for a Customer Service Team Manager to lead our team to success! As the Customer Service Team Manager, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for training and motivating your team to provide excellent customer service. If you have a passion for customer service and are looking for an exciting challenge, this is the job for you!

Overview:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures.

Detailed Job Description:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to team members. Additionally, the Customer Service Team Manager is responsible for resolving customer complaints and inquiries, and ensuring customer service standards are met.

What is Customer Service Team Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and manage a team
• Problem-solving and decision-making skills
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Ability to handle customer complaints and inquiries
• Excellent organizational and time management skills

What is Customer Service Team Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of team management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools

What is Customer Service Team Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting

What is Customer Service Team Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of team management experience
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer service performance
• Experience in providing feedback and coaching to team members
• Experience in resolving customer complaints and inquiries

What is Customer Service Team Manager Job Responsibilities?

• Lead a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor customer service performance
• Provide feedback and coaching to team members
• Resolve customer complaints and inquiries
• Ensure customer service standards are met
• Maintain customer service metrics and reporting