Customer Service Representative⇒ Jobs in Winnipeg, Manitoba

You’ll get to work with a variety of people in-person, by phone and emails wowing them with your communication skills

You’re quick on the computer and like data entry, report production and working with a variety of systems

You’re cool as a cucumber and like to manage different types of situations.

1 year experience in customer service or call centre environment (preferred).

Superior verbal and written communication skills.

Experience in retail is an asset.

Excellent problem-solving and organizational skills.

Knowledgeable on various social media platforms.

Answers customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.

Thinking quickly and offering suggestions

Opportunities for fast career advancement

Years of service Recognition program

Supporting temporary workers through PNP (some conditions may apply)

Performing at a quick pace while having fun

Working as part of a team to accomplish daily goals

Have accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)

Highly effective listening skills to ascertain customers' needs, and determine appropriate action required for resolution

Excellent verbal and written communication skills for explaining complex issues to customers

Have the ability to work on a variety of tasks, with strong organizational skills

Possess good customer service skills

Technical savvy / must have strong computer skills and able to work with multiple screens

Provide world-class service to customers by actively listening, asking the right questions and offering the best possible solution

Use excellent communication skills to professionally and courteously interact with our customers over the phone in the call center

Must have 1-2 years of experience in customer service

Proven customer service skills, a track record of success in a client-focused, target-driven performance culture

Strong problem-solving skills and ability to deal with customers tactfully and effectively in a fast paced environment

Free 407 ETR usage (taxable benefit)

Complying with JELD-WEN EH&S requirements, legal requirements including policies,

Any other tasks requested by business unit managers (Group Managers)

Good written and oral communication skills

Desire to provide the best possible experience for our customers.

Well organized and excellent planning skills

General product knowledge of windows and doors

Medical, Dental and Vision insurance benefits (Full Time positions only)

Some Of Your Responsibilities Will Include

Great growth opportunities - we are a dynamic and growing company

Following 120 days of active employment, you will be eligible for a .50 cent increase.

401(k) with generous employer match

A sparkling clean work environment (where we all pitch in to keep the club pristine!)

Thinking quickly and offering suggestions

Willingness to learn and have fun Requirements:

Medical, Vision, Dental, & Life Insurance/long term Disability

Opportunities for fast career advancement

Years of service Recognition program

Performing at a quick pace while having fun

Willingness to learn and have fun Requirements:

Performing at a quick pace while having fun

Working both independently, as part of a team to accomplish daily goals

Coming up with great ideas to solve problems

Performs all duties with minimal supervision. Great if you have:

Motivation to advance in your career!

Thinking quickly and offering suggestions

Opportunities for fast career advancement

Years of service Recognition program

Supporting temporary workers through PNP (some conditions may apply)

Performing at a quick pace while having fun

Working as part of a team to accomplish daily goals

Support Management in Training and Developing Customer Service reps where possible.

Update and maintain a variety of reports for management and departments use.

Business Management degree or equivalent required.

8+ years customer service experience preferably in a manufacturing environment.

Strong communication skills (verbal and written).

Review and analyze customer warranty repair requests/claims to ensure compliance to warranty SOPS and other guidelines.

High School Diploma; or equivalent combination of education and experience.

Strong multi-tasking skills required with ability to actively listen while simultaneously entering information into various electronic platforms

Meet the key performance metrics of quality, productivity, and attendance per the program requirements

Adhere to security and technical requirements at all times per our company polices

Must have 1+ years of customer service and/or call center experience preferred

Exceptional telephone and interpersonal communication skills

DEC (college diploma) in administration and/or operations management or equivalent experience

Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary

Coordinate inventory status, delivery dates and other specific material order or supply requirements

Manage backorder processing, in accordance with guidelines

5 to 10 years of relevant experience in a manufacturing sector

Customer-centric approach and excellent communication and listening skills

We offer opportunities to those with little to no experience

We have the opportunity to advance into leadership and management positions

We provide comprehensive training from top Telecommunications Managers

We give out bonuses, incentives and offer an uncapped earning potential

Educate potential customers of our telecommunications service and the benefits

Work collaboratively to enhance the customer experience and improve sales margins

Must have very strong customer service and data entry skills

Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset

Ideally 2-4 years of experience in a customer service role and/or purchasing & inventory control role preferably in a manufacturing environment

Comprehensive medical, dental and disability benefits programs

Process orders that are received in person, email, via fax and telephone

Arrange transportation, including obtaining best price and timely delivery to meet customer needs

Three months to one year of previously related experience is preferred.

Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.

Takes opportunities for add-on sales to customer.

Assists in the resolution of customer complaints, returns and exchanges.

Responds to and directs where necessary, customer inquiries related to copy and technology services.

Answers telephones and qualifies and directs customers as required.

Medical, Dental and Vision insurance benefits (Full Time positions only)

Great growth opportunities - we are a dynamic and growing company

Following 120 days of active employment, you will be eligible for a .50 cent increase.

This position has a $1/hour premium added to any hours worked 6:00 PM-6:00 AM.

401(k) with generous employer match

A sparkling clean work environment (where we all pitch in to keep the club pristine!)

2. Previous banking experience and strong knowledge of general banking products considered an asset

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Previous CALL CENTER/ Customer Service experience (bank branch, flight attendant, call center agent etc.)

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

1. Experience working in a team and metrics-based performance environment-40-60 calls/day

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Full benefits package including RRSP match

Good customer facing skills, face to face, email, and phone skills.

Experience with MS Word, Excel, virtual conferencing, Google applications.

Work boot and Safety Glasses reimbursement

Continuous Improvement Culture & Rewards

Ability to communicate in challenging conversations.

Strong attention to detail, administrative, time management, and organizational skills

Documents all customer service related interactions based on established protocols and manages a detailed issue log.

Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude

Strong working knowledge of PC systems, with proficiency in MS Word, Excel and Outlook applications

Must be highly experienced navigating the Internet

Passion for online retailing – web savvy, experienced in navigating on line sales