Customer Service Representative⇒ Jobs in Vancouver, British Columbia

Inbound Customer Service Representative Requirements And Qualifications

Strong phone and computer skills

Excellent problem-solving and communication abilities

Inbound Customer Service Representative Duties And Responsibilities

Answer phone calls and respond to emails from customers and potential customers

Solve any issues that may arise

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

High school diploma, general education degree, or equivalent.

Experience working with customer support.

Canada Pension Plan and Quebec Pension Plan

Minimum wage and overtime pay.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Strong communication and interpersonal skills to build lasting relationships with clients and consumers alike.

Experience the World of Experiential Marketing with IEMA!

Ambitious and driven individuals, eager to make a mark in the world of sales and marketing.

A passion for creativity, a keen eye for detail, and a hunger to deliver exceptional results.

A curious mind, always seeking innovative solutions and pushing boundaries.

Proactive and resourceful go-getters who can handle challenges with a smile.

Training programs to build new and transferable skills and achieve certifications

Create an amazing customer experience at the checkout or the customer service counter

Respond to questions and share your product knowledge

Ensure store signage is accurate and open box items are appropriately marked

Ensure shelves and displays are well-stocked and organized

Complete pre-opening and post-closing tasks

Data entry experience is desirable.

1-2 years related work experience in an inbound/outbound contact/call centre, business or office environment is an asset.

A basic knowledge and understanding of real estate is desirable.

Experience with Microsoft Office preferred.

Ability to take initiative and deal intuitively with situations, work well under pressure and with minimal direction/supervision.

Receive inbound calls and emails from tenants requesting service

Must Have Experience/Knowledge Of :

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Client experience, servicing clients, fulfil immediate need and identify additional opportunities available to the client

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

Handle incoming customer service calls

Dispatch incoming customer phone calls

Accept customer calls and return customer

Handle incoming customer service calls

Dispatch incoming customer phone calls

Accept customer calls and return customer

Strong customer experience and satisfaction skills

Excellent customer service and phone etiquette skills

Excellent communication and interpersonal skills

Previous experience in a customer service role

Stable, work from home position

Ability to work independently and as part of a team

Order management including document processing PO's, scheduling, and data entry

Order management including processing PO's and creating invoices

Provide a high level of product knowledge to help resolve any issues or concerns

Liaise with all other internal departments to help provide an excellent customer experience

Provide a high level of product knowledge to help resolve any issues

Strong customer service and Administrative experience

Basic knowledge in Customer Relations Management program

Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance

Participate on project teams, driving integrated services and case management

Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)

Develop and maintain working knowledge of customer needs/issues and industry trends

Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs

Data entry of information, including amendments, sales, photos, into website

Two years' experience in administrative roles

Excellent communication skills both written and oral

Receive and sort information received by fax, e-mail, front counter in-person

Correct data input errors of entered listings as required

Review and forward listings for other Board areas

Paid Holidays (6) Skills / Requirements

2 years customer service/call center or dispatch experience preferred

Strong organizational skills, detail oriented

Excellent interpersonal and telephone skills including creative problem solving

Inbound and Outbound sales experience

We are here to stay . Family owned & trusted since 1963

Ability to multitask, prioritize, and manage time effectively in a remote work environment.

Proficient computer skills and experience using CRM systems.

Ongoing professional development opportunities to expand your skills and knowledge.

Utilize product knowledge to accurately answer customer questions and provide relevant information.

Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.

Stay up-to-date with product knowledge and company policies to provide accurate and up-to-date information to customers.

Strong communication and problem-solving skills

Responding to customer inquiries via phone, email, or chat

Resolving customer issues and complaints

Updating customer accounts and information in our database

High school diploma or equivalent

Health, Dental, and Life insurance

Strong communication and problem-solving skills

Responding to customer inquiries via phone, email, or chat

Resolving customer issues and complaints

Updating customer accounts and information in our database

High school diploma or equivalent

Health, Dental, and Life insurance

High school diploma, general education degree, or equivalent.

Experience working with customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.