Customer Service Representative (Lelogeur.com)

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities

• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating with customers through various channels.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Managing a team of junior customer service representatives.
• Acknowledging and resolving customer complaints.
• Responding promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Comfortable using computers.

Value