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Customer Service Operations Manager Jobs

Operations Manager – Warehouse And Customer Service
By Quantum Management Services Ltd. At Vaughan, Ontario, Canada
- Previous experience managing a team of order management/customer care, supply chain, logistics, and inventory management
- Effective time management skills to prioritize tasks and meet deadlines
- Evaluate stock levels and classifications to optimize inventory management
Warehouse Operations Manager – Join this rapidly growing distribution client in Vaughan!
- At least 5 years of experience in the Warehouse and Distribution sector
- Previous distribution start up experience highly desired
Operations Service Manager (Yul)
By Delta Air Lines At Montreal, Quebec, Canada
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements.
Demonstrates expertise in operations and strong customer service skills.
Working knowledge of Delta policies and procedures.
Strong written and verbal communication, including platform/presentation skills.
Must be approachable and have interpersonal skills that foster trust and respect.
Experience managing conflict and resolving problems effectively.
Customer Service Manager Jobs
By Wazo Furniture At North York, Ontario, Canada
Strong organizational and time management skills
5+ years in a management role.
Post-Secondary Education or a combination of work experience and education
Determine ways of improving systems and processes to provide the best customer experience
Maintain professional and technical knowledge by tracking trends in call and service tickets and implementing improvements
Ensure the team is staffed appropriately to meet all performance requirements
Airbus Canada - Retrofit Coordinator – Customer Service Procurement – Sourcing Operations (Pmrs)
By Airbus Protect At Montreal, Quebec, Canada
You show excellent communication and presentation skills combined with a proven experience in stakeholder management
You have a first working experience in Procurement, Customer Service or Supply Chain
You have strong knowledge of G Suite and other current key IT applications (ideally Skywise, SAP RPR or SAP ABC, ...)
Enrichir et répondre aux besoins des clients internes à l'acheteur stratégique respectif pour l'approvisionnement conformément aux politiques d'approvisionnement PMR
Renforcer la collaboration et les relations entre les parties prenantes internes et les acheteurs Px
Recueillir des catalogues de prix pour l'année + 1
Service Operations Manager - Edmonton
By Industrial Scientific At Edmonton, Alberta, Canada
Bachelor’s degree in engineering, operations management, business, or logistics
Perform all site leadership responsibilities, continuously improve the operational systems, processes and policies in support of our mission and corporate objectives.
Actively support EH&S programs and ensure full compliance with OSHA and OHSAS requirements.
Demonstrated experience leading positive change in operations through collaboration and teamwork
Strong organizational skills, interpersonal skills, and communication skills, exhibit a commitment to quality in decision making
Demonstrated experience in developing and empowering others to achieve personal and team goals
Customer Service Center Manager (Csc Manager)
By eStaffing Inc. At Toronto, Ontario, Canada
5+ years of proven operations or distribution management experience required.
Must have a comprehensive knowledge of warehouse operations.
Working knowledge of SAP WMS preferred
Job Title- CSC (Customer Service Center) Manager
Bachelor's degree in engineering, business administration, or related degree preferred.
Location- Toronto, Ontario L5R 3E9
Customer Service Manager Jobs
By Fresh Prep At Vancouver, British Columbia, Canada
Strong organizational skills and exceptional time management skills
Minimum 2 years of experience in a supervisory role; experience leading team members remotely is an asset
You’ll be the go-to person for high-touch escalations, which you’ll handle with compassion and professionalism using your conflict resolution skills.
You’ll hire, onboard, train, and performance manage candidates and team members in your department.
3-5 years of experience in Customer Service roles in a mid- or larger-sized organization showing progressive development
Self-motivated, with leadership skills and a high energy outlook
Customer Service Manager Jobs
By Ritchie Bros. At Saskatoon, Saskatchewan, Canada
Balance auction results, and take care of accounts receivable, collections and banking responsibilities.
Excellent written and verbal communication skills in English.
Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
Outstanding people skills – you’re outgoing, diplomatic, patient, and a good listener.
Comprehensive medical and dental benefits.
Ensure that superior customer service is delivered at all times to all customers.
Manager, Customer Service Jobs
By National Bank of Canada At Québec, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?
Customer Service Manager Jobs
By Michaels Stores At Kingston, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Service Manager Jobs
By GoodLeaf Farms At Calgary, Alberta, Canada
Proven experience in customer service management or a similar role within the food production industry.
Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
Customer scorecard management or personal scorecard
Own brokerage paperwork for crossing the border effectively and manage all other logistic requirements for each region
Proficient in using customer relationship management (CRM) software and other relevant tools.
Familiarity with inventory management systems and logistics processes.
Concierge Manager (Customer Service Manager)
By Laura Canada At Mississauga, Ontario, Canada
Minimum 5 years proven industry experience in customer service, experience in eCommerce is an asset
Minimum 3 years of people leadership experience
Strong verbal and written communication skills (French/English)
Bachelor’s degree in a related field, Master’s degree is an asset
Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos
Ability to empathize and find creative solutions when emotions are involved
Manager, Client Service Operations, Hybrid Work Place
By Bell At Mississauga, Ontario, Canada
2+ years of management experience
Accountable for the overall management of performance, workload and scheduling for the Service Desk
Change management competency, effectively lead the team through the numerus changes to our organization
Manage presence at work, medical, scheduling, payroll and vacation planning as well as general employee concerns
Ability to act as a change manager (change initiatives)
Knowledge of Microsoft office (Intermediate Level)
Service Manager - Network Operations New
By SaskTel At Regina, Saskatchewan, Canada
Responsible for the trouble management of IP related services.
Assists in staff career pathing, development, and succession planning to ensure business requirements are met.
Thorough knowledge of Telecommunication Transmission, Networks, Services, Facilities, and principles.
Demonstrated knowledge of emerging technology trends and issues.
Excellent verbal and written communication skills with demonstrated ability to communicate at all levels of the organization.
Demonstrated ability to manage within a diverse and rapidly changing environment
Customer Service Manager Jobs
By Strategy Recruitment Group At Markham, Ontario, Canada
4-5 + years' of customer service at a management level required
Manage large customer/business accounts and support with daily questions and opertations
Manage the on-boarding of new accounts
Bachelor's degree or equivalent experience
Strong problem solving skills with the ability the multitask
Excellent written and verbal communication skills
Manager Of Customer Service
By PaperWorks At Greater Napanee, Ontario, Canada
Report KPI performance to Senior Management on a regular basis and communicate resource requirements where appropriate
Ten years of experience in supply chain management with a strong customer service orientation
Establishment and management of supplier-managed inventory for selected customers.
Strong managerial and negotiating skills
Reports to the Plant General Manager
Five years of supervisory experience
Operations And Customer Service Specialist
By Envol Strategies At , Vancouver, Bc, Ca
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Service Operations & Maintenance Manager
By Siemens At Montreal, Quebec, Canada
Sound knowledge of maintenance management, familiarity with the rail industry, equipment, terminology, and regulatory obligations.
Prepare and host meetings with senior management and customers.
Sound knowledge of work practices, work instruction manuals, and train maintenance, with highly developed product knowledge and troubleshooting skills.
Familiar with PM@Siemens, Project Management Professional (PMP)®, or other Project Management methodology and terminology.
Familiarité avec PM@Siemens, Project Management Professional (PMP)®, ou toute autre méthodologie et terminologie de gestion de projet.
Responsible for the objectives, performance, and fulfilment of the Siemens’ contractual requirements under the TSSSA (Technical Support and Spares Supply Agreement)
Manager, Customer Service Jobs
By National Bank of Canada At Canada
Experience in personnel management and coaching
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
Build loyalty by maintaining close relationship with clients and offering them quality service
Experience in business development and customer service
Knowledge of financial products and services
Please note that the incumbent will be assigned to the branch in Lasalle.
Customer Operations Manager Jobs
By Hydro One At Timmins, Ontario, Canada
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness.
Requires a knowledge of customer operations sufficient to lead a staff of mixed trades.
Requires a good knowledge of English to effectively communicate.
Requires extensive experience in customer service and distribution.
Requires experience in handling complaints and dealing with retail customers, mid-sized customers, generators, LDC’s Municipalities.
A period of over 10 years and up to and including 12 years is considered necessary to gain this experience.

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management