Customer Experience Marketing Specialist Jobs

Experience with customer feedback management platforms is an asset

An understanding of project management principles and practices is an asset.

A strong background in problem solving, process improvement and change management.

Lead and inspire around all areas that support customer and employee experience.

A post-secondary degree in a related field or relevant experience.

5 to 10 years business experience in a similar role, preferably in customer experience.

In depth knowledge and experience using Google Search/Ads, Facebook Ads/Business Manager, CRM experience; and

Experience with HubSpot, Shopify, Klaviyo in hospitality industry

Virtual interview with the CEO, Khalil Khamis (who is the hiring manager)

HEAD OF MARKETING & CUSTOMER EXPERIENCE

In this stand-alone role, you will own everything Marketing and Customer Experience!

Grit – you are a self-starter with a “can-do” attitude, you share thoughts and opinions openly

You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.

You have participated in an employee group benefits plan as a plan member at a prior employer

You will get competitive benefits and group RRSP plans.

You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.

You contribute to solutions and add to the team functions.

You provide elevated support for all client inquiries.

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This is a part time, permanent position

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This is a part-time, permanent position

Proficient computer skills and experience with customer relationship management (CRM) software.

Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.

Proactively identify opportunities to enhance the customer experience and make recommendations for process improvements.

Stay up-to-date with product knowledge and industry trends to provide accurate and up-to-date information to customers.

High school diploma or equivalent qualification.

Excellent communication skills, both written and verbal, with a strong command of the English language.

Understand the customer landscape, behavior and expectations to guide the evolution of the value proposition, customer strategy and experience design;

Create customer journey map to define the desired experience and develop them for priority customer segments;

Target customer experience best practices and benchmark in the airline industry;

2 years of relevant experience in marketing, customer experience;

Knowledge of Qualtrics (an asset);

Knowledge of CSAT and NPS indicators;

Minimum of five (5) years as a manager in marketing or revenue management or pricing

Knowledge and experience in the airline industry;

Monitor trends and best practices in the field of marketing and customer experience in the tourism industry;

Analyze the product offer, the competition's offer and emerging trends to establish the appropriate positioning and promotion strategies.

Manage the coherence of product lines and ranges according to the target markets.

Define service offers in conjunction with flight operations

Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects.

Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training.

Develops, implements and reviews Department’s Customer Experience learning, development and related policies, processes, practices, technologies and skills development by position.

Conducts audits of employee training status and provides updates to management.

Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills.

Researches program training technology, legislated training requirements, individual and group learning and development plans.

Management and quality control of the call centers.

Regular meetings with the call center management, quality team & workforce.

Over 2 years of experience of professional experience in Customer Service

Knowledgeable about technology, E-commerce and Social Media.

The responsibilities are as follows:

These responsibilities may vary depending on the Department needs.

Post-secondary education in a related field or a blend of post-secondary education and relevant experience

Knowledge and working experience with Microsoft Office Suite, Chat Platforms (Teams and/or Slack), and Video Conferencing Platforms (e.g., Zoom)

Manage a queue of requests from live customers through ZenDesk

Contribute to the development of best practices, methodologies, and other intellectual capital aimed at improving the customer experience for our customers

Minimum of 2 years of experience in technical support (ideally within a software capacity)

Direct experience using a ticketing system (Zendesk and/or Jira is strongly preferred)

B2B Marketing automation tool knowledge (Hubspot, Eloqua, Marketo), DemandBase, Highspot experience is a plus

Ability to build strong relationships with the Marketing Team (Global and Local), as well as the Customer Success Management organization.

Coordinate sales reference requests in collaboration with regional Customer Success Managers, Bid Desk and the Sales Team

Plan and execute virtual and in-person customer events in collaboration with regional Customer Success Managers

English language skills a must

Experience working on a variety of marketing campaigns from inception to completion is a plus

Excellent communication skills in English and knowledge of French is an asset

Developing and implementing strategies to improve customer satisfaction and retention

Interacting with customers via phone, email to address questions, concerns, and feedback

Providing timely and effective solutions to customer issues and complaints, and following up to ensure that customers are satisfied

Analyzing customer feedback and data to identify trends and opportunities for improvement

At ease with different tools such as MS Office, an ERP or CRM

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This part-time contract is approx 2.5 months from June 2023 through August 2023

2+ years relevant work experience in Account Management, Technical Support, Customer Service, Workflow Management and/or Project Management role

Strong organizational, prioritization, and time management skills

Independently project manage client accounts including tracking and monitoring progress, updating record logs, and scheduling milestone meetings

Excellent verbal and written communication skills; you will be leading client calls regularly

Strong critical thinking and problem solving skills

Experience in the Golf/Club industry not necessary but considered an asset

Proactively reach out to customers to ensure their satisfaction and offer assistance

Strong communication and interpersonal skills

Excellent attention to detail and organizational skills

Competitive salary and benefits package

Flexible work schedule and remote work options

Respond to customer inquiries via phone, email, and chat in a timely and professional manner