Customer Experience Journey Manager Jobs in Toronto Avenue, Morris, Manitoba

Ability to manage multiple projects – strong quantitative research project management skills

Bachelor’s degree in marketing, business management, computer science, research or related field

Ideal candidates will have up to 5 years of quantitative market research experience

Expertise working with customer satisfaction/experience tools and methodologies preferred

Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset

Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues

Knowledge of labor relations and experience in managing a unionized workforce is an asset.

Strong written, verbal, and interpersonal communication skills

Excellent interpersonal skills; conflict resolution, communication and leadership skills.

Analytical thinking and problem solving abilities

Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC

Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.

High attention to detail, exceptionally organized, and strong project management skills.

Do you have the skills & experience that will enable you to succeed in this role?

Minimum of 3-4 years of digital direct to consumer marketing experience.

Strong initiative, forward thinking, and creative problem-solving skills with the ability to create or stimulate integrated cross-disciplinary strategic marketing solutions.

Superior communication skills with the ability to influence and guide strategy and campaign testing and optimizations.

Responsible for planning and executing across the authenticated digital channels (Online banking, Mobile banking app, ABM).

Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management

6+ years of proven experience in Program Management, Customer Support Operations or Product Operations

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Previous experience in Tech, Crypto, Finance or Fintech

Excellent analytical and problem-solving abilities, with a data-driven mindset

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

A plus - experience with support, inventory management, small businesses, and working remotely.

Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)

Create and manage the team’s schedule against support hours of operation

Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.

Self-starter: You are naturally self-motivated and can manage your own time well.

Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.

Process management and planning skills

Proven experience in order management, customer service, or a similar role in the CPG industry.

Experience managing onsite and remote teams

Good understanding of supply chain management, order to cash cycle, and commercial areas

Collaborate with IT teams to enhance order management systems and tools.

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Knowledge of Asana and project management experience.

Responsible for budget management and invoicing on responsible projects.

Owns Your Expertise - empowers themselves and demonstrates strong knowledge in experience marketing and data driven strategy.

Assess and set necessary program KPI's and then track, report and analyze performance of programs to deliver the optimal customer experience.

Ability to autonomously lead and effectively manage projects as well as key stakeholders.

Minimum of 5+ years of marketing experience with a preference to customer experience marketing.

Solid understanding / experience in the design / management of customer experience programs

Strong project management skills, capable of developing & executing plans

Manages initiatives, including design solutions, working with key stakeholders to make enhancements to the customer experience

Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge

Minimum 5 years of relevant experience in a customer experience role

Minimum 5 years of relevant experience in the financial industry

You can work collaboratively with cross-functional teams, including the customer experience team, product managers, marketing, customer success, and enterprise transformation office.

Identify metrics used to gauge and improve customer experience throughout the customer lifecycle, incorporating critical moments identified in the customer journey.

Collaborate with marketing and sales teams to ensure a seamless customer experience across all touchpoints.

Keep up-to-date with industry trends and emerging technologies to identify new opportunities and tools for improving the customer experience.

You have experience developing customer journey maps and identifying critical moments in the customer experience.

You have experience identifying metrics used to gauge and improve customer experience throughout the customer lifecycle.

8 years+ progressive experience in project management and communications with experience leading a team;

Drive issue resolution, always considering the customer experience and minimizing channel and revenue impacts;

Experience working with technical and network teams in a complex organization;

Advanced writing, editing and proof-reading skills in English;

Proven ability to manage conflicting priorities and to deliver multiple projects to tight deadlines in a fast-paced environment;

Identify and implement continuous process improvement opportunities to maximize efficiencies and reduce customer pain-points;

Have demonstrated success in defining strategies, developing effective and personalized customer experience journeys and communications Have experience as a people manager

Have a strong balance of business acumen and technical knowledge understanding data requirements and integrations

Competitive compensation and benefits packages

Participate in the analysis, design and implementation of Adobe Experience Cloud (AEC)

Creates corresponding business requirements and marketing use cases to nurture existing and new customers with personalized touchpoints

Lead the team in producing clear integration requirements, build audience segmentations, and execution of use cases

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Demonstrable social networking experience and knowledge of social analytics and social listening tools.

Occasionally lead short-term pilot programs to improve customer experiences and measure the impact of those improvements

Create post-mortem on our customer journey programs, analyse the results and propose recommendations to improve the customer experience

Advanced PC skills including the ability to work proficiently in Google Office Suite

Working knowledge of the Canadian Wireline market

Superior strategic thinking and negotiation skills combined with the ability to effectively synthesize and simplify complex situations.

Prior experience in the technology industry, particularly within heavy-duty truck fleets, is highly desirable.

Strong analytical skills with the ability to interpret data and derive actionable insights.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.

A customer-centric mindset and a passion for delivering exceptional customer experiences.

Leadership experience, including managing cross-functional teams and driving organizational change.

Innovative and forward-thinking, constantly seeking ways to enhance the customer experience.

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

• 5 years experience in Product Management or similar roles

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Problem Solving skills and ability to think outside the box

• Experience with CRM or Salesforce and/or Tableau is preferred

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.

Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments

Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction

Chairing Monthly Management meetings, and Quarterly Development Reviews

Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning

Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention

Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources

Work with a dynamic executive management group.

Success as a Customer Experience Manager, as an Assistant Store Manager, Assistant Manager or

Excellent base salary - commensurate with experience, plus incentive and benefits.

PLEASE NOTE THAT THIS POSITION IS ALSO REFERRED TO AS ASSISTANT STORE MANAGER OR ASSISTANT MANAGER.

Store Manager in a retail ladies apparel environment in a specialty retail chain or a department store.

A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

5-7 years cross-functional experience in customer experience, technology, digital strategy, product management, and/or automotive sales, sales finance, connected car, or aftersales.

Strong relationship management and experience driving organizational/culture change across diverse stakeholders.

Support Customer Journey Management team on culture change with steadfast advocacy for customer-centricity & integrated journeys.

Manage and maintain Customer Journey budgets.

Experience interpreting customer data (qualitative and quantitative) to make decisions.

Ability to manage large scale projects with multiple stakeholders both internal and external. This will include working with Dealer Partners.

Supportive management team and good work/life balance

Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Experience as a team leader or sales trainer

Strong selling and customer service skills

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence the store’s results.