Customer Experience Journey Manager Jobs in Nova Scotia

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Demonstrable social networking experience and knowledge of social analytics and social listening tools.

Occasionally lead short-term pilot programs to improve customer experiences and measure the impact of those improvements

Create post-mortem on our customer journey programs, analyse the results and propose recommendations to improve the customer experience

Advanced PC skills including the ability to work proficiently in Google Office Suite

Working knowledge of the Canadian Wireline market

Superior strategic thinking and negotiation skills combined with the ability to effectively synthesize and simplify complex situations.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

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Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system

The following Team will report directly to the Manager of Customer Experience:

Creates action plans for areas to improve the customer experience; providing regular feedback to department heads

Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty

Reports on areas of opportunity to improve our overall customer experience

Excellent organizational skills to effectively plan, execute and direct resources

A minimum of 3 years of experience in a store management, sales and customer service position

Support the Store Manager in team management and merchandising to achieve sales goals.

Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence results.

Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

The Manager, Customer Experience’s accountabilities include, but are not limited to:

·Overseeing all aspects of the customer experience, including

·All other duties and responsibilities as assigned

·A minimum of 3 years serving experience in the hospitality industry

·Hands-on experience in sales and the ability to deliver an excellent customer experience

·Effective listening skills, patience and tolerance when dealing with demanding customers